Overview
Join our Technical Support Team!
We’re looking for a Technical Support specialist to be part of NoteMachine’s mission to deliver cash when and where it’s needed most. This role is based on a 48‑hour a week schedule, covering 4 on 4 off shift patterns.
With our in‑house training you’ll become the expert behind the connections that keep our ATMs running smoothly across the UK.
Responsibilities
* Dynamic day‑to‑day tasks ranging from basic router configurations to troubleshooting network faults.
* Act as the go‑to team for internal and external customers, resolving technical issues with precision.
* Work with engineers over the phone and manage spreadsheets, playing a pivotal role in our operations division.
Qualifications
* Team player with an eye for detail and passion for learning.
* No advanced experience required – we provide comprehensive training.
* Desirable: Good telephone manner and prior help‑desk experience.
Benefits
* Full job training with career progression and development opportunities.
* 21 days annual leave, increasing to 22 days after a year’s service.
* Salary sacrifice pension program increasing take‑home pay.
* Employee wellness program offering free confidential counselling.
* Life insurance scheme (4× annual salary).
* Store discounts with top brands after 12 months.
* Sickness insurance program after 12 months.
* Medicash access.
Job Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Information Technology
* Industry: Truck Transportation
J-18808-Ljbffr