Service Administrator Hereford £24,000 – £27,000 DOE Full-time (40 hrs) Office-based Our client is looking for a proactive and organised Contract Service Administrator to support their busy Customer Service team. This is a key role providing admin support to engineers, coordinating services, and ensuring a smooth experience for clients. Key Responsibilities: Handle inbound customer enquiries and schedule engineer visits Process orders, payments, and maintain accurate records Use CRM systems such as Commusoft to manage job flow Liaise with suppliers and internal teams Support out-of-hours winter rota (Oct–Mar) Ideal Candidate: Previous experience in administration or customer service Strong communication and organisation skills Confident using Microsoft Office and CRM platforms Detail-focused, proactive, and calm under pressure Comfortable dealing with social housing tenants GDPR-aware and professional in approach Benefits: £24,000 – £27,000 salary (DOE) 28 days holiday including bank holidays Company pension scheme Free on-site parking Supportive and friendly team environment Full training and progression opportunities Interested? This is a great opportunity to join a growing business that values dedication and initiative, if you are interested please contact Jack at (url removed) with your CV