Duty Manager - Weybridge, Surrey Reports to: Assistant Club Manager (in their absence reports to the GM/DGM) Department: Operations Purpose of the Role: To support the Senior Management and HOD’s in ensuring the Club always runs smoothly by carrying out five open/close shifts each week. Please apply if. You have a positive attitude and are someone who can make our members smile. You have excellent communication skills. You are genuinely friendly and caring. You are calm, efficient and enjoy working as part of a team. You can work morning/afternoon/evenings and weekends. Key responsibilities for the role include: React to current issues and inform/involve the relevant HOD or Maintenance team and/or Senior Managers ensuring the issue results in a positive outcome. Liaise with contractors; ensure club procedures are followed in the absence of the Maintenance team. Handle, record and follow through with issues and emergencies that arise. Conduct any Health & Safety procedures if required including fire walks, food safety investigations, pool testing and first aid. Complete First Aid training and Emergency Response training Anticipate member needs – specifically and operationally. Cover team breaks where necessary within the operation. Carry out daily checks as per the opening and closing procedures across all areas; address any issues highlighted on checks. Inform Senior Management of any issues and the relevant HOD. Maintain pool plant in line with company policies and Maintenance team instructions. Ensure that any lateness & sickness from team members is noted and passed onto relevant people, ensuring the sick form is started and issued to the HOD. Resolve immediate staffing issues and inform relevant HOD, completing the sickness form and passing to HOD. Resolve face to face complaints. Resolve any basic maintenance issues in the absence of the Maintenance team. Learning all aspects of the operation such as coffee making and front of house bookings, enabling additional departmental support at peak times. The closing date for application is Thursday 16 th May 2024.