Location: Wakefield Contract: Permanent Salary: £45,463 Closing Date: 25 July 2025 The role Part of the Asylum Services team, the Regional Manager is a rewarding and supportive role at Migrant Help. Based in Wakefield, you will be responsible for the management of the regional office and if growth dictates, all planning and mobilisation for the commissioning of new regional offices. As well as the team’s deployment, delegating work appropriately and ensuring an effective delivery of service across the sites. Address any issues relating to standards in the service delivered, and non-contractual compliance. The team will focus on one region’s operations, delivering face to face and remote services, bridging gaps, and focusing on areas with the highest demand. If you have demonstrable experience leading and coaching a team, supporting their personal development, growth and well-being, with the ability to manage performance against key performance indicators (KPIs) and are looking for an exciting role that makes a difference, we’d love to hear from you! Role responsibilities To manage and oversee the day-to-day operations within the multi-channel and multi-work stream of the Regional Team. Work closely with the Head of Regional Services and Relationships, to support their strategic objectives and deputise in their place when needed. Work closely with other Regional Manager’s to support their day-to-day operations, bridging gaps and supporting with duties in highest demand. Responsible for people related functions, such as recruitment, inductions, employee development, appraisal and supervision, absence monitoring, disciplinary and conflict resolution and training needs, supporting in the creation if tailored training plans and implanting training plans for all new recruits. Responsible for the Health and Safety arrangements of this multi-disciplinary, team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements. Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that affect the delivery of service, such as policy and legislation changes. Provide continuous insight to line manager on any changes in trends and the impact on client service delivery. To work strategically, forecasting, and future planning to enable you to plan and overcome challenges within the team because of changes in demand. To manage the performance of the team against KPIs through use of MI and data To monitor, review and assure the KPI data and its quality ahead of submissions each month, addressing trends and ensuring corrective actions are taken. Monitor and forecast demand and create plans that ensure availability of adequate service provision Ensure that a professional, excellent quality and courteous service is provided internally and externally by all staff within your scope of responsibility To cover for other operational roles at an equivalent level, as required e.g., other Managers across regional operations. The experience and skills you need Experience in identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees' skills and performance. Experience in managing contractual requirements and achieving challenging targets to meet set KPIs. Significant experience reviewing and assuring data, to be used for invoicing, volumes, and performance Ability to source MI and work with the Quality Management System to monitor and manage performance For full person specification please see the job description Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment About Migrant Help Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions E mployees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. Selection Criteria Y our application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.