Job Summary
This role is perfect for sports enthusiasts looking to be a part of a dynamic, fun, and fast-growing environment. If you're passionate about Padel and enjoy delivering excellent customer experiences, we'd love to have you on the team
Duties
1. Customer Service:
2. Greet members and guests with a friendly, positive attitude.
3. Assist with club inquiries, including court bookings, membership information, and event details.
4. Ensure members and guests have an excellent experience throughout their visit.
5. Facility Management:
6. Maintain the cleanliness and orderliness of the padel courts, social zones, and changing facilities.
7. Monitor the condition of equipment, such as padel rackets, balls, and court nets, and report any issues.
8. Assist in setting up for tournaments, leagues, and other events.
9. Sales & Membership Support:
10. Promote memberships, events, and other services available at the club.
11. Assist with retail sales, including padel gear, clothing, and accessories.
12. Provide information on membership opportunities, pricing, and benefits.
13. Operational Support:
14. Handle court bookings and manage the scheduling system.
15. Assist with check-ins, taking payments, and resolving any issues with bookings.
16. Support the club's administration tasks as needed, including maintaining member records.
17. Food & Beverage
18. Take orders, prepare simple snacks and cold beverages.
19. Operate coffee machines and prepare hot drinks.
20. Ensure a clean & hygienic environment in the food & beverage area.
21. Community Engagement:
22. Actively participate in promoting a friendly, inclusive atmosphere.
23. Assist with organising events, social activities, and tournaments to engage the padel community.
24. Provide basic tips and guidance to new players to enhance their enjoyment of the sport.
25. Health & Safety:
26. Ensure that health and safety regulations are followed by all players and staff.
27. Regularly check that the courts and surrounding areas are safe and hazard-free.
28. Respond to any emergencies or injuries in line with the club's protocols.
About You
* Passion for sports, fitness, and the game of Padel (previous Padel or Tennis experience is a plus).
* Excellent interpersonal and communication skills.
* A customer-first mindset with a strong focus on delivering exceptional service.
* Ability to work effectively in a team environment and maintain a positive attitude.
* Basic knowledge of sales and ability to assist in promoting memberships or products.
* Flexibility to work evenings, weekends, and during events as required.
* Previous experience in sports, hospitality, or retail industries.
* Knowledge of Padel or racket sports is a strong advantage.
* Experience in organizing sports events or tournaments is a plus.
Benefits:
- Competitive salary with the potential for bonuses.
- Access to club facilities and discounts on gear and membership.
- Opportunities for professional development and growth within the club.
- Be part of a growing sport and a vibrant community.
Job Types: Full-time, Part-time
Pay: £12.50 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Work Location: In person