Centre Executive
Pertemps Reading are currently recruiting for a Centre Executive to join their reputable client based in Reading.
As a Centre Executive you will be accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre’s commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.
Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours)
Your main duties as a Centre Executive will be grouped as:
Customer Service & Customer Relations
Provide exceptional customer service, ensuring high levels of satisfaction and retention.
Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.
Cultivate strong customer relationships through regular communication, events and proactive service.
Promptly resolve customer complaints, striving to exceed satisfaction expectations.Operations Management
Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.
Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.
Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment.Sales and KPI Target Leadership
Assist the General Manager by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets.
Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash").
Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities.
Track, analyse, and report sales and operational performance and KPIs to the General Manager, continually identifying opportunities for improvement.
Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement.Supervisory Role to Centre Operations Assistants
Ensure the centre operates in line with company policies, procedures and processes
Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
Escalate identified issues and risks to the General Manager
Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
Validating customer identification to ensure adherence to AMLR policy
Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
Complete all mandatory training modules annually: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction, Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering, Anti Bribery and Code of Conduct.Financial Management
Support the General Manager in overseeing P&L for the centre, working to meet financial targets and maintain cost-efficiency.
Assist with budget forecasting, customer reporting, and financial planning in collaboration with the General ManagerPolicy & Compliance
Comply with all company policies, including GDPR, anti-bribery, and AML requirements.
Ensure all customer agreements are properly documented, maintaining accurate compliance records.
Training - Complete all mandatory training modules annually:
Anti-Bribery Fundamentals
Anti-Money Laundering: Know your Risk
Code of Conduct
Cyber Security: Journey to Safety
ErgoWize Assessment
Environmental Awareness: A Global Outlook
Fire Safety Awareness
GDPR: A Practical Overview for All Staff
Legionella
Understanding Fraud: Identify and Prevent Workplace Fraud
Whistleblowing
Working with the Modern Slavery Act UK
An Introduction to Unconscious Bias
Sexual Harassment: A Practical OverviewKnowledge/Experience
Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software.Qualifications
Minimum Grade C in English and Math’s (or equivalent)Key skills/qualities required for this Centre Executive role:
Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment.
Excellent communication, problem-solving, and supervisory abilities.
Demonstrated experience in customer service management, facility operations, or a similar supervisory role.
Resilient, adaptable, and proactive, with a positive "can-do" approach.
Ability to remain calm under pressure, make sound decisions, and act as a role model for the team.
Strong organisational skills, with attention to detail and a commitment to upholding high standards.Benefits:
33 days Annual Leave (including Bank Holidays)
Birthday Off
Volunteering Days
Discounted Private Medical Insurance Cover
Life Assurance
Income Protection Insurance
Payroll Giving
Cycle Scheme
NEST Pension Scheme
Employee Assistance Programme
Annual Flu Jabs
Eye Tests
Training Support Package
Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
Annual Professional Membership Subscription
If you are interested in this Centre Executive role, please click “Apply” now