Overview
The post-holder will provide an efficient, confidential and professional secretarial service to the medical staff and their supporting team. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post holder will be expected to work as part of the Renal Team but also support the secretarial team as needed.
Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition.
* Highlighting to the clinical team any results, correspondence or patient queries that need response & taking action
* Ensuring incoming post and results is sorted, any appropriate action taken and passed to the clinician on a daily basis
* Ensuring that any vacant slots are fully utilised & acted upon, including informing Booking Office, to maximise capacity
* Review clinics to ensure patients have been booked appropriately. Identifying any issues to the clinician
* Booking investigations as requested by clinical team
* Deal with enquiries by letter/e-mail/telephone from patients, GP's, other hospitals, police, solicitors (via legal department), other consultants & management
* Carrying out regular review & administrative validation of the clinician's return outpatient wait list
* Support the achievement of Trust performance by "pulling" patients through their RTT pathway to minimise delays & breach, escalating potential capacity/other issues and solutions to the clinician, secretarial supervisor or AGM
* Ensure all clinic cancellations/alterations are dealt with efficiently & in line with the Trust's 8 week annual/study leave policy
* Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.
The Medical Secretary is responsible for:
* Providing a comprehensive secretarial and administrative service to medical staff and their supporting team.
* Providing cover for colleagues in their absence to maintain service levels
* Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.
* Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity
* Regularly informing the secretarial supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc
* Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach
* Carrying out regular review and administrative validation of the clinician's return outpatient wait list
* Supporting the achievement of Trust performance by ensuring administrative standards are met e.g., typing times, test results passed to clinician and any potential 52-week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach
* Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust's 8 week annual/study leave policy.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
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