We are seeking an IT Support Technician to join our friendly and fast-growing Managed Service Provider. You will provide friendly technical assistance and support to our clients via email, telephone, and occasional on-site visits.
This is an exciting opportunity to gain hands-on experience with a wide range of IT systems, cloud services, and tools used by our clients across multiple industries. You'll work closely as part as a key part of our small team, developing new skills in a supportive environment.
Key Skills (recommended):
* Microsoft 365 Admin Centre
* Windows 10/11 operating systems
* Customer service (telephone, email, remote support)
* Helpdesk/ticketing systems (Halo PSA experience beneficial)
Key Duties:
* Provide technical support to clients on a variety of IT issues via telephone and email.
* Troubleshoot hardware, software, and network problems in a logical manner.
* Install, configure, and maintain software and hardware.
* Deploy and set up new equipment (laptops/desktops) in client environments.
* Respond to IT support tickets promptly, keeping clients updated and following up once resolved.
* Collaborate with other IT team members to resolve more complex issues.
* Assist in IT projects and system upgrades.
* Translate technical issues into plain English for clients, ensuring a positive customer experience.
* Manage workload effectively to meet client expectations.
Requirements:
* Full UK driving licence with access to a car for client site visits.
* Strong customer service and telephone manner.
* Excellent problem-solving skills and attention to detail.
* Familiarity with Windows operating systems and common windows applications.
* Confident, clear communicator who enjoys helping people.
Why Join iZan Business Solutions?
Alongside developing your technical skills in a varied role, we offer a range of benefits to make your time with us rewarding:
* Working hours: Monday–Friday, 8:00am – 4:30pm
* Progression: As the company continues to grow there will be regular employee reviews with opportunities to progress into new roles.
* Friendly team culture and a varied workload: – No two days are the same
* Modern Tools: Gain hands-on experience with modern tools and platforms: RMM, Halo PSA, TeamViewer, Microsoft 365, Azure, Intune, SharePoint
* Wellbeing allowance: – £120 Annual Contribution towards a fitness or wellbeing activity of your choice.
* Birthday = Holiday: Enjoy your special day as an extra day of paid leave.
* Lunch on us: – Once a month we treat all our staff to some well earned lunch as a thank you.
* Free parking: Our office includes free parking for all employees.
No Agencies
Job Type: Full-time
Pay: £24,600.00-£30,000.00 per year
Benefits:
* Discounted or free food
* Free parking
* On-site parking
Application question(s):
* If a non-technical client asked you to explain how email works, how would you describe it in simple terms?
* What is the specification of your current computer and did you build it yourself?
Education:
* GCSE or equivalent (required)
Experience:
* Customer service: 1 year (preferred)
* Technical support: 1 year (required)
Work Location: In person