IT Support Engineer (Level 1/2)
Location: Auchterarder (Fully onsite)
Contract: 2 months
Day Rate: £200 (Outside IR35)
Overview
Level 1/2 IT Support Engineer required for a short-term onsite contract
Primary focus on a Windows 11 upgrade and laptop refresh programme
Fully onsite role based in Auchterarder
Key responsibilities
Provide L1/2 desk-side and service desk support to end users
Support a Windows 11 upgrade programme across laptops
Replace laptop hardware including memory (RAM) and hard disks
Build, configure and deploy laptops and peripherals
Log, diagnose and resolve incidents following ITIL processes
Maintain accurate ticket updates and documentation
Support basic networking, connectivity and VPN issues
Required experience
1–3 years’ experience in a Level 1/2 IT support role
Strong Windows OS and Microsoft 365 support experience
Comfortable with hands-on laptop hardware upgrades
Familiarity with ITSM tools (ServiceNow, Freshservice or similar)
Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
Apply today for immediate consideration