Customer Service/Order Entry Administrator
đź“ŤChesterfield (Office-Based)
About the Role
We are looking for a highly organised and detail-focused Customer Service/Order Entry Administrator to join our growing team.
This is a fast-paced, operational role where you will take ownership of customer orders from order receipt through to despatch, ensuring accuracy, clear communication, and on-time delivery.
Workload can vary day to day, so the ability to prioritise effectively and remain organised is essential.
You will play a key role in keeping orders moving efficiently through the business, working closely with Sales,Operations, and Supply Chain.
Order Processing
* Accurately process customer orders using SAP Business One
* Validate pricing, delivery dates, and product details before order release
* Raise supplier purchase orders where required to fulfil customer demand
* Manage order progression and update statuses through to despatch
Customer Communication
* Handle queries and order updates via Microsoft Outlook and telephone
* Send order acknowledgements and delivery updates
* Proactively manage delays and customer expectations
Internal Coordination
* Liaise with Warehouse to ensure accurate picking and dispatch
* Work with Supply Chain to confirm availability and lead times
* Support Sales with order-related queries
Administration
* Participate in team communication via Microsoft Teams
* Experience in a customer service, order processing, or sales support role
* Experience with SAP Business One (or similar ERP system preferred)
* Strong attention to detail and high level of accuracy
* Confident communicator (email and phone)
* Ability to manage multiple priorities, adapt to changing workloads, and work to deadlines
* Organised, structured, and proactive approach to work
* Experience in export order processing, including documentation and international shipments
* Experience working in distribution, engineering, or industrial environments
* Be part of a growing, well-established business in the valve and process industry
* Work in a supportive, team-focused environment
* Full training and structured ongoing support will be provided, including systems, processes, and product knowledge, to ensure you are fully equipped to succeed in the role
* Opportunity to improve processes and make a real impact
* Exposure to a wide range of customers, products, and operations
* Competitive salary and annual leave allowance
* Office social events
* Pension
đź’» How to Apply
Apply via LinkedIn or send your CV to dawn@vandpsolutions.com
Valve & Process Solutions is a leading flow control solutions provider specialising in the specification and supply of flow control equipment such as valves, actuators, switchboxes, positioners, solenoids and ancillary equipment to the process industry.
Working hours are 8:30am - 5pm on Monday - Thursday and 8:30am - 4pm on Friday.
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