The Energy Revolution Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive. Perks that Power Your Journey ⭐️ Annual Salary up to £22k Company annual bonus scheme 25 days of annual leave plus bank holidays, plus length of service award up to 30 days Private Medical Insurance with Vitality Health Life Insurance policy, providing coverage at four times your salary Employee Assistance Programme offering confidential support and guidance Enjoy an array of complimentary snacks, drinks, and lunch options in our office Salary sacrifice pension scheme where we will match contributions up to 4% In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards How you will Energise Our Team After great success of our apprenticeship scheme, we are pleased to be looking for 3 new members to join the team from September 2025. Our Customer Service department is at the heart of our business operations and takes care of our customer enquiries. This is an apprenticeship position where you will commit to completing a Level 2 Customer Service Practitioner apprenticeship. Your dedicated coach will support you through a blended learning approach that will include remote, in-person and group learning. You will need to a have passion for helping people and will learn how to service our customers which will include handling customer contact from a range of channels and resolving any queries that are raised. Each week you will be assigned time to study and work on your qualification. We will offer you a permanent job straight away and have plenty of opportunities for you to develop upon completion of your apprenticeship. Your day-to-day responsibilities: Answer customer queries through various channels promptly to enhance the customer service experience Patiently listen to customers to address their concerns Accurately record and logs interaction with customers and updates account information Work with management to maintain best practices for effective communication with customers Maintain knowledge of updated company processes and policies Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience Willing to learn to apply company policy and process to customer solutions Support the company’s ‘one team’ culture The Spark we're Looking For Analytical skills to diagnose issues, identify solutions, and provide effective resolutions Ability to empathise with customers and handle difficult situations with patience and understanding Clear, confident, and professional in speaking with customers, with the ability to convey information effectively Working within a team environment, supporting colleagues and contributing to a positive workplace culture Meticulous and thorough in capturing and recording customer information Most importantly, we want you to love coming to work and are committed to supporting you learn and develop your career. We will provide full training in a range of formats to suit different learning styles, as well as personalised plans designed specifically around your personal career goals. If you are enthusiastic, eager to learn, and passionate about helping customers, we would love to hear from you! If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com