Job overview
The post holder will provide administrative support to the Anticoagulation team and assist in the efficient running of the service. Excellent communication and organisational skills are essential. Knowledge of anticoagulation treatment is desirable but not required, as full training will be provided.
Main duties of the job
Supporting the Anticoagulant Specialist Nurses to ensure that the Anticoagulant Clinic are run efficiently. See attached job description.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
JOB SUMMARY:
The post holder will provide administrative support within the Anticoagulation Service and assist in the efficient running of the department. Excellent communication and organisational skills are essential. Knowledge of anticoagulation treatment is desirable but not required.
Main duties of the role include:
1. Using the DAWN anticoagulation software system (training will be provided).
2. Carrying out general administrative and reception duties for the anticoagulation clinic.
3. Supporting the team by handling telephone enquiries professionally, accurately recording and relaying messages, and directing queries to the appropriate healthcare professional.
4. Processing inpatient and outpatient anticoagulation referrals in a timely manner.
5. Booking new and follow‑up anticoagulation patients using the DAWN and IPM electronic systems.
Please refer to the attached JD file
Person specification
Qualifications
Essential criteria
6. Good general level of education to GCSE English or equivalent
Desirable criteria
7. Any clerical qualification
Experience
Essential criteria
8. Administration / Clerical experience – minimum 1 year at band 2 or equivalent
Desirable criteria
9. Experience of DAWN clinical software
10. NHS experience
Knowledge
Essential criteria
11. Computer literate
Desirable criteria
12. Use of Trust IT systems
13. Knowledge of Anticoagulation
Personal Skills
Essential criteria
14. Good written skills
Qualifications
Essential criteria
15. Good general level of education to GCSE English or equivalent
Desirable criteria
16. Any clerical qualification
Experience
Essential criteria
17. Administration / Clerical experience – minimum 1 year at band 2 or equivalent
18. Computer experience
Desirable criteria
19. Experience of DAWN clinical software
20. NHS experience
Knowledge
Essential criteria
21. Awareness of issues of confidentiality
22. Computer knowledge
Desirable criteria
23. Use of Trust IT systems
24. Knowledge of Anticoagulation
Personal Skills
Essential criteria
25. Interpersonal skills
26. Good written skills
27. Excellent telephone manner
Desirable criteria
28. Availability to cover colleague absences
Characteristics
Essential criteria
29. Flexible team worker
30. Self-motivated
31. Reliable
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.