What you’ll be doing:
* Role modelling and coaching for high standards and efficiency across the whole food hall.
* Managing compliance to processes while bringing passion and flair for great shopkeeping and customer service.
* Ensuring every customer gets the food they want, helping us be the first choice for food.
* People management, including performance management, conducting disciplinaries, and ensuring accurate scheduling and pay.
* Assuming overall responsibility for store operations at times, providing direction and support to colleagues to deliver excellent service.
What makes a great food manager:
* Experience in line management within a fast-paced, operational environment.
* Exceptional customer service skills and ability to coach a team similarly.
* Ability to meet KPIs and performance indicators.
* Experience managing disciplinary, performance, or employee relations issues.
* Leadership in operations, comfortable managing independently in the absence of senior management.
Working for us has great rewards:
* Competitive salary based on experience, store size, complexity, and location.
* Benefits including a discount card, annual bonus scheme, free food and drinks, generous holiday entitlement, pension matching, share scheme, wellbeing support, colleague networks, Cycle to Work scheme, and special offers on various services.
An inclusive place to work and shop:
We are committed to inclusivity, providing resources, development opportunities, and celebrating diversity through initiatives and events. We support colleagues with family and carer needs and aim for true representation and barrier removal. Learn more about our commitment here.
Support during application and interview:
If you require reasonable adjustments, please let us know, and we will support you.
Leading in our stores:
Our management teams are the driving force behind our business, leading with boldness, service passion, and opportunity awareness. They empower teams, ensure safety and product availability, and create rewarding shopping experiences, bringing our purpose to life through action.
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