Package Description: Package Description Agincare Enable are currently recruiting for a Deputy Manager to help lead a service based in Gillingham, Kent. At Agincare, we are passionate about empowering people to achieve their goals and enjoy the best possible quality of life — and we know that exceptional leadership is key to delivering safe, high-quality, person-centred support. What’s on Offer Agincare is a family-run organisation that is proud of its values and commitment to delivering the highest standards of care. Working at Agincare brings many benefits including: Up to £31,500 per annum Refer a friend scheme up to £1000* Outstanding career development opportunities Blue Light Card discount package Employee Assistance Programme Company pension scheme About The Role The main purpose of the Deputy Manager role is to provide operational management support, leadership, and oversight across multiple services, working alongside the Registered Manager to ensure a safe, caring, responsive, effective, and well-led service for both clients and staff. You will ensure the highest possible levels of support are delivered, in line with organisational expectations and regulatory Key Performance Indicators (KPIs). You will play a key role in ensuring services are compliant, well-managed, and continuously improving, while supporting individuals to achieve positive, outcomes-based support in line with Agincare Enable’s person-centred values. You will also support the Registered Manager in the day-to-day running of services and assume full responsibility in their absence. MAIN DUTIES AND RESPONSIBILITIES To support the Registered Manager with oversight of services, ensuring compliance is maintained at all times in line with organisational and regulatory requirements. To provide line management, leadership, and development of staff within your area, including Care Managers, Seniors, and Support Workers. To ensure operational and quality assurance KPIs are consistently met, taking direction from the Registered Manager and driving continuous improvement. To actively promote Agincare Enable by maintaining positive relationships with clients, families, professionals, and stakeholders through excellent communication and customer service. To prepare, manage, and oversee staff rotas across services, ensuring resources are effectively deployed and service delivery remains consistent. To support the Registered Manager with day-to-day budget management and promote financial discipline across the services. To ensure Agincare Enable’s values of holistic, person-centred support are embedded and consistently delivered, ensuring individuals receive outcome-based support tailored to their needs. To support the Registered Manager in ensuring all notifiable events and safeguarding concerns are appropriately managed and reported to the CQC within required timescales and in line with policy and local safeguarding procedures. To attend and contribute to meetings as required, ensuring actions are clearly identified, recorded, and followed through to completion. To undertake shifts within services as required, role-modelling best practice and supporting teams to deliver high-quality care that promotes independence and positive outcomes. To act as a role model in ensuring compliance with all company policies and procedures. To undertake on-call duties as part of a rota system, ensuring effective out-of-hours support is available across services. To carry out any other duties commensurate with the role and level of responsibility. About You QCF Level 4 or 5 / RMA / Health & Social Care qualification, or willingness to work towards (E) Previous leadership and management experience in a similar care environment, or experience as a Senior Support Worker ready to progress (E) Up-to-date knowledge of the care sector and regulatory framework (E) Strong IT skills, including Microsoft Word and Excel (E) Excellent communication skills across a range of stakeholders (E) Full UK Driving Licence (as per original JD requirement) (E) About Agincare We’re a family-run business that has been caring and supporting people since 1986. With over 4,500 team members, we are one of the UK’s largest care providers and continue to grow, with over 100 locations across England including care & nursing homes, home care branches, extra care schemes, supported living properties, and live-in care services. Agincare are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently, offering a guaranteed interview or informal conversation about career opportunities. All our services are regulated by the Care Quality Commission (CQC), and we are committed to equality, diversity, and inclusion, welcoming applications from all backgrounds.