Job Description
Here at Ruby Energy we have have an exciting opportunity.
We’re now looking for a dynamic Head of Operations to lead our key customer-facing energy functions in Metering, Billing, SPA, Smart Metering, Settlements, and Complaints. You’ll drive operational excellence, regulatory compliance, and customer satisfaction while ensuring every department performs efficiently and collaboratively.
Reporting to the Customer Service Director, you’ll provide strategic direction and performance oversight across all teams, shaping how we deliver exceptional service and meet our business goals.
Important: This position is on-site in Fleetwood, Lancashire. Remote or hybrid working options are not available. Candidates must be able to commute to the location.
Benefits:
* Working hours - Monday to Friday
* Buy & Sell Annual Leave Scheme
* Company Pension
* Referral program
* Free onsite parking
* Employee Assistance Programme (EAP)
* Career development
* Employee Recognition Incentives
* Company events
* Monthly dress down days
* Tea & coffee facilities & On-site Canteen
* Local discounts / benefits
* Early Finish Fridays
Key Responsibilities (but not limited to):