As an Operational Support Grade you will manage the day‑to‑day running of a busy prison, working in a close‑knit team to deliver a range of support services – from patrol and gate duties to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Salary and Benefits
• £29,432 per annum for a 37‑hour working week (inclusive of a 20% unsocial hours allowance)
• 37 working hours per week, including nights, evenings, weekends and bank/public holidays (these days are added to your holiday allowance)
• Annual leave 25 days on appointment, increasing to 30 days after 10 years’ service (pro‑rata)
• 9 days bank, public and privilege holidays
• Paid Level 2 apprenticeship in customer service
• Civil Service pension scheme
• Season ticket loans, retail discounts, Employee Assistance Programme and Cycle to Work scheme
Hours
You will work an average of 37 hours per week on a rolling shift pattern. The frequency of night shifts will vary for each establishment and can be discussed at interview.
Responsibilities, Activities and Duties
* Gate/portal duties – ensure secure entry and exit, conduct searches, issue and collect staff keys and radios
* Control room – operate radio system and monitor CCTV, reporting any suspicious activity
* Visits – book visits, identify and process visitors, escort if required
* Mail and correspondence – monitor and log mail, report illicit or contraband items, preserve evidence
* Night duties – ensure cell doors are locked/secure and prisoners are safely accounted for
* Reception – support tasks, photograph prisoners, collate documentation, search and x‑ray incoming prisoner property and parcels, receive items and check seals
* Prisoner supervision – supervise prisoners, manage clothing/property exchange, assist officers with free‑flow movement
* Food delivery – deliver and collect food via food trolley, possibly using an electric tug vehicle
* Driving duties – transport prisoners and escorts to destinations, collect mail from local sorting office
* Phone calls – monitor PIN system, maintain log of PIN phone requests, keep audit trail of conversations, verify legal numbers are registered with solicitors
* Procedures and protocol – understand and apply national and local policies, invoke emergency procedures and respond to incidents appropriately
Interview and Assessment
The interview will cover behaviours and experience, with an emphasis on Success Profile behaviours: Communicating and Influencing; Managing a Quality Service.
Applicants must be able to fulfill all spoken aspects of the role confidently in English or Welsh (where specified in Wales).
Legal Notice
This position is advertised under the requirement of non‑discriminatory hiring practices in accordance with Equality Act 2010.
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