Job Description
Operations & Facilities Manager
Location: Onsite - Tooting, SW17
Contract: Full-Time / Permanent
Salary: £45,000 - £50,000 (depending on experience)
Start Date: 22nd September (or earlier!)
About the Role
Are you a hands-on leader who thrives in fast-paced environments and loves making things run like clockwork? Our client is seeking an Operations & Facilities Manager to join their senior leadership team and drive operational excellence across their vibrant community hub.
This role offers more than just facilities management; it's an opportunity to lead with purpose, inspire a high-performance culture, and contribute to the long-term sustainability of a social-impact organisation.
Key Responsibilities
* Operational Leadership: Oversee all operational activities, including space allocation, access control, and security.
* Manage utilities, service contracts, and health & safety compliance.
* Lead audits, risk assessments, and continuous improvement initiatives.
* Act as the designated Health & Safety Officer.
* Develop and manage strategic KPIs for the operations team.
* Recruit, train, and support operational staff.
Technology & Innovation
* Digitise and streamline operational processes.
* Collaborate with marketing on campaigns to grow the business centre.
* Use tech tools to monitor service delivery and resolve discrepancies.
* Explore sustainable solutions to boost efficiency.
Strategic Leadership
* Contribute to executive leadership meetings and strategic planning.
* Prepare proposals for building improvements and innovation projects.
* Align operational policies with evolving organisational strategy.
Tenant & Client Relations
* Build strong relationships with tenants through regular engagement.
* Collaborate with programme teams to create opportunities for clients.
* Resolve tenant challenges with proactive, solution-focused support.
Budget Management
* Lead budget planning and cost optimisation.
* Manage procurement and contract negotiations.
* Provide financial insights to support strategic decisions.
Skills & Experience
Essential: 5+ years of people management experience, 2+ years of project management experience, strong analytical and tech skills, budget management and procurement experience, excellent communication and leadership abilities, commitment to inclusivity and community development.
Desirable: Degree in Facilities or Business Management, experience in multi-tenant or community-led properties, proven track record in service improvement and customer support.
Personal Attributes
* Purpose-driven and community-minded.
* Reflective and open to feedback.
* Proactive and detail-oriented.
* Empathetic and collaborative.
* Creative and enterprising.
* Values-led leadership with a focus on youth impact.
Perks & Benefits
* 25 days' annual leave + bank holidays
* Personal training budget
* Employee assistance programme
* Team socials & wellbeing days
* Volunteer day
* Generous sick pay
* Eye tests
Please apply or contact us at [URL removed]. Office Angels is an employment agency and equal-opportunities employer committed to diversity and inclusion. We support reasonable adjustments for applicants as needed.
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