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Compliance Co-ordinator£20,000 per annum9:00am-5:30pm37.5 hours per weekOn behalf of our client based near Bury St Edmunds, we are searching for a Compliance Coordinator to join a supportive and friendly team in a newly created position based in the head office. The successful candidate will be maintaining a bespoke in house data-base, assisting in the scheduling of work and answering client telephone calls and email enquiries. We are looking for Excellent communication skills (both written and verbal) and a confident and outgoing personality with a can-do attitude and previous Customer Service experience within an office environment would be desirable. Due to the location of the role, access to your own transport is essential.Main duties and responsibilities* Answering client telephone calls and email enquiries* Updating the CRM and converting information into Excel Spreadsheets* Speaking to Clients and scheduling appointments, up selling where possible* Checking time frames of work already scheduled to ensure it's within the correct time frame for compliance* Resolving any customer/client issues* Monitoring the progress of cases* Uploading certificates to the CRM* Reacting to inbound calls and emailsKey skills and attributes:* Possess exceptional verbal and written communication skills* Excellent time management skills* Computer literate and experienced working with Excel and database packages* A confident and outgoing personality with a can-do attitude* Organised with a keen eye for detail* A people person with a friendly manner and the ability to engage and communicate well* A team player who is happy to assist other team members and collaborate with operational departments* Customer Service Experience in an office environment would also be highly desirableCompany Benefits:* Holidays: 20 days + bank holidays rising to 22 days after 1 year's employment* Company Referral Scheme* Company Pension. Nest Scheme* Company Sick: Pay 5 days on a rolling 12-month basis* Free ParkingIf you are interested in this role please apply with an updated CV or call the office on (phone number removed)
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