Santander is looking for a Customer Experience Advisor based out of Keighley Branch, working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm. For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all. We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.
Responsibilities
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
Qualifications
* Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
* The ability to communicate effectively with customers to truly understand their needs (Required)
* A real desire to go above-and-beyond for customers (Preferred)
* Effective team working skills with a flexible, can-do approach to work (Preferred)
* Openness to a broad range of activities even if outside of standard expectations (Preferred)
* Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Salary and Benefits
* Salary Range: £25,000.00 - £31,579.00 per annum (depending on experience)
* £500 annual cash allowance to spend on our range of benefits
* 25 days holiday plus bank holidays (increases to 26 days after 5yrs service), with option to purchase up to 5 contractual days per year
* Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance and health assessments
* 8% of salary into pension, up to 12.5% if you contribute; option to take contribution in cash
* Protection for you and your family, company-funded death-in-service benefit and income protection insurance, with option to take discounted life assurance and critical illness cover
* Share in Santander's success by saving or investing in share plans
* As a Santander UK employee, request staff versions of our products with no fees and other discounts
* Competitive rewards that reflect the real impact you make and the value you bring
* Wellbeing support: access to apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support
* Support for every life stage – from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support
* Time to give back through volunteering opportunities that let you make a difference in the communities we serve
* Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network
Additional Information
Right to work in the UK: All candidates must have the right to work in the UK to commence employment with Santander.
When applying, please consider the travel distance, time and cost to your chosen Branch location.
We welcome applications with the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
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