Overview
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi‑task and effectively carry out a variety of duties, which will include:
Key Responsibilities
* Preparing papers and files for court, tribunals, hearings and meetings
* Creating and updating records on our in‑house computer system and data input
* Resulting courts accurately, interpreting accurately the information required on a court file.
* Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
* Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
* Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations. Occasional attendance in court will be required to cover clerking duties, and this will be done on an ad‑hoc basis.
Additional Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Key Skills & Qualifications
* Friendly and approachable manner with excellent customer service skills.
* Ability to multitask, whilst working in a fast‑paced environment.
* Good written and verbal communication skills.
* IT proficient with the ability to learn and adapt to different technologies and software packages.
* Excellent organisational skills.
Legal & Immigration
Skilled Worker Visa – This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025 the Government increased the salary threshold and skill level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are applying for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
Hybrid Working
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
Benefits
* A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
* Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees who use computer screens.
Additional Compensation
Annual Leave: 25 days on appointment and will increase to 30 days after five years’ service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and a privilege day. Leave for part‑time and job share posts will be calculated on a pro‑rated basis.
Pension: The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support Networks
The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed directly to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Career Path & Diversity
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. We are an Disability Confident employer, committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
Candidate Statement
Please tell us why you are suitable for this role. Demonstrate your transferable skills, knowledge, and experience in relation to the essential criteria outlined in the job description: customer service, administrative and IT experience, attention to detail, communication, and organisational skills.
Complaints and Contact
* To Transformative Business Services (0345 241 5359 (Monday to Friday 8am – 6pm) or e‑mail moj‑recruitment‑vetting‑enquiries@resourcing.soprasteria.co.uk);
* To Ministry of Justice Resourcing team (resourcing‑management‑office@justice.gov.uk);
* To the Civil Service Commission (details available here)
Disabilities Statement
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
Scaffolding for Exceptions
Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what you've done and the context in which your experience was gained.
Welsh Version
Mae ein rolau'n cefnogi defnyddwyr ein llysoedd a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau'n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy'n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch. Mae rolau yn y llys yn aros yn gyfrifol i ymarfer yr hawldau a dderbyn cael gan! Ofie.
Mae ein rolau yn
* Paratoi papurau a ffeiliau ar gyfer y llys, tribiwnlysoedd, gwrandawiadau a chyfarfodydd.
* Creu a diweddaru cofnodion ar system gyfrifiadurol fewnol a bwydo data i mewn i'r system.
* Cofnodi penderfyniadau’r llysoedd yn gywir, gan ddehongli’n gywir yr wybodaeth sydd ei hangen ar ffeil llys.
* Gwirio a dilysu dogfennau, cofnodion, cyfrifon, hawliadau a ffurflenni i’w cymeradwyo, canlyniadau, ystadegau, cynlluniau ac ati yn erbyn meini prawf, rheoliadau neu weithdrefnau.
* Casglu a chrynhoi gwybodaeth ar gyfer ffurflenni, canlyniadau, cyfrifon, datganiadau, gwarantau, dadansoddi ystadegol, adroddiadau ac ati.
* Cyfathrebu gyda’r cyhoedd, y farnwriaeth, defnyddwyr llys a thribiwnlys eraill a bwydo. Cyswllt rheolaidd â defnyddwyr llys / tribiwnlys a chyfrifolion cyffredin.
Eich sgiliau a phrofiadau
* Bod yn gyfeillgar ac yn hawdd i siarad ag ef/hi, gan feddu ar sgiliau gwasanaeth cwsmeriaid ardderchog.
* Gallu cyflawni sawl tasg ar yr un pryd wrth weithio mewn amgylchedd sy’n newid yn gyflym.
* Sk oliau cyfathrebu da, yn ysgrifenedig ac ar lafar.
* Sk oliau TG, gyda'r gallu i ddysgu ac addasu i dechnolegau a phecynnau meddalwedd gwahanol.
* Sk oliau trefnu ardderchog.
Addisional Information
Mae’r swyddi gweithredol hyn yn wynebu cwsmeriaid, sy’n ei gwneud yn ofynnol i ymgeiswyr llwyddiannus fod yn y swyddfa i ddarparu gwasanaethau GLlTEF i’r cyhoedd. Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio’n rhan amser, gweithio’n hyblyg ac i rannu swydd, pan fo hynny’n bodloni gofynion y rôl ac anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi.
Minimum part‑time hours acceptable would be 30 hours over 4 days.
Additional Remarks
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