Job Title: Customer Service Representative Location: Watford, Hertfordshire (On Site) Salary: Starting: £25,500/annum After succesfully passing the 3 months’ probation period: £26,500/annum Plus Uncapped Bonus Job type: Full time, Permanent We are seeking a proactive individual to join us as a Customer Service Representative. Your primary role will be to engage with Canadian clients here in our UK office (UK hours: 12PM-9PM BST) via phone and email, ensuring a smooth and compliant onboarding process, and assisting them in understanding key concepts related to trading. Embark on a rewarding career with us, assisting clients in understanding and accessing the financial markets. We provide 5-day paid training (9AM-6PM) to candidates who are successful in their first interview, ensuring they are equipped with the knowledge required to excel in their role. Key Responsibilities: * Communicate with potential clients to provide pre-onboarding information, ensuring that they understand the basics of our services and products. * Provide educational material to clients in line with CIRO regulatory requirements, including outlining risks associated with trading. * Assist clients in the initial steps of setting up accounts while ensuring that all necessary compliance steps are adhered to before full onboarding. * Ensure compliance with all CIRO regulations, including proper documentation, and the completion of necessary regulatory disclosures. * Build strong relationships with clients, fostering trust and addressing their inquiries promptly. * Stay updated on CIRO policies and regulatory developments through in-house training and external professional development initiatives. Required Qualifications: * Strong communication skills, both over the phone and via email. * Proficiency in CRM programs and relevant software for client tracking and compliance management. * Ability to meet performance targets while ensuring full regulatory compliance during client onboarding. Employee Benefits: * Full in-house training & development, including training on CIRO compliance and regulatory standards * Employee wellbeing program * Free parking on-site * Contributory pension scheme * Fast progression opportunities * Salary increase each year * Office incentives based on performance * Monthly and weekly spending vouchers for top performers Fortrade Canada Limited is authorized and regulated in Canada by the Canadian Investment Regulatory Organisation