Overview
Energy Advisor
Citrus Energy Office, Ardrossan (address information retained for context is omitted to avoid site-specific boilerplate).
Energy Advisor Role Description: Since 2023 Ayrshire Housing and Cunninghame Housing Association in a collaborative venture, through Cunninghame Housing Association's social enterprise subsidiary, Citrus Energy, and within their Lemon Aid Team, have been providing an Energy Advice Service to Ayrshire Housing Tenants. This service has helped over 500 people to reduce or remove fuel debt, to get back on supply when they have self-disconnected their Gas or Electricity, and to attain fuel vouchers to keep heating and lighting on. We are looking to recruit a new Energy Advisor. Based out of Citrus office in Ardrossan, you will provide a first-class service helping Ayrshire Housing Tenants over the phone and in their homes. You will communicate on their behalf with energy suppliers and energy related services to help better their situation. We are seeking an individual who is self-motivated, driven, and flexible to work within our Lemon Aid Team. Full training will be provided, and the successful candidate will be assisted in attaining a recognised City and Guilds qualification. Working at Citrus and within the Cunninghame Housing Association Group you will be provided with the opportunity to develop within a dynamic, customer facing work environment.
Responsibilities
* Provide a first-class service helping Ayrshire Housing Tenants over the phone and in their homes.
* Communicate on behalf of tenants with energy suppliers and energy-related services to help improve their situation.
Working for CHA Group as an Energy Advisor
Note: This section contains benefits information which is provided as part of the role.
Benefits and Conditions
* Annual Leave: 40 days annual leave for support staff (inclusive of 15 days fixed, public and closure days and 25 bookable days).
* Pension: A group Pension Scheme through the Association’s Pension Provider with 10% employer contributions.
* Other Benefits: Enhanced Maternity, Paternity and Adoption Leave and Pay; Generous occupational sick pay that increases with length of service; Discounts/Cashback and Rewards at hundreds of high street and online retailers.
* Employee Wellbeing: EAP scheme through Westfield Health; access to information and confidential advice for staff and managers on wellbeing topics and 24/7 counselling services.
The Company
Cunninghame Housing Association is the first Housing Association in Scotland to be awarded Investors in People Platinum, Investors in People Gold Accreditation and Investors in People Health & Wellbeing Good Practice Award. We have more than 3,500 properties in North and East Ayrshire and Dumfries & Galloway, and we continue to deliver new homes as part of our ongoing development programme. We are committed to making our communities better places and seek highly motivated individuals.
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