A leading financial institution seeks a Head of Customer Journey Experience to lead and develop the strategic framework for customer journeys. This role involves driving cross-functional efforts to enhance customer-centric initiatives, ensuring design assets and digital interfaces meet high standards. The ideal candidate should have a strong leadership background, strategic mindset, and experience in managing customer journey mapping and transformations. This position is vital for fostering customer satisfaction and advocacy within the organization. #J-18808-Ljbffr