About the Role
An exciting opportunity has arisen for a
Portfolio Manager
to join a market-leading residential property business. The successful candidate will be responsible for the efficient management of a residential portfolio, ensuring excellent customer service, compliance, and maximised performance.
This role is a balance of
private property management
and
corporate private rental management, requiring a proactive individual with strong organisational skills and the ability to build lasting relationships with clients, tenants, and contractors.
Key Responsibilities
Oversee the full lettings process and work to minimise void periods.
Ensure compliance with industry standards and all Health & Safety requirements.
Manage and assess the performance of the allocated portfolio.
Attend corporate client meetings, providing updates and strategies on lettings and void performance.
Act as the primary point of contact for clients.
Conduct property visits across your portfolio.
Manage repairs and maintenance with strict adherence to service levels (via Tenant Services).
Instruct and liaise with local sub-agents to achieve optimum results.
Resolve tenant and client queries or complaints efficiently.
Prepare and deliver weekly, monthly, and quarterly reports.
Monitor and work within allocated budgets.
Collaborate with wider teams to ensure operational efficiency.
Experience & Skills Required
Experience in
residential lettings
or
residential asset management .
Strong IT skills with the ability to use property management systems effectively.
Excellent organisation, prioritisation, and time management skills.
High attention to detail and accuracy.
Strong communication and relationship-building abilities.
Highly motivated with a proactive, positive approach.
Ability to work both independently and as part of a high-performing team.
Additional Information
All work must adhere to
ARLA, ARMA, and RICS codes of practice .
Commitment to mandatory and optional training to maintain knowledge and skills.
Adherence to
FCA guidelines
and customer fairness principles.
Professional and courteous conduct with all stakeholders.
Willingness to contribute to business development and cross-selling opportunities.
Commitment to staying informed on relevant legislation and best practices.
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