About the Company This leading property investment and development firm specialises in commercial real estate, with a current portfolio valued in the millions. With an ambitious growth strategy, the company aims to expand its holdings to £1 billion in the next 5 years. To support this expansion, the company is building a team of experienced property professionals, committed to delivering exceptional property, facilities management, and accounting services with innovation and excellence at the forefront. The company is seeking a professional, personable, and organised Front of House to serve as the first point of contact for all visitors, clients, and employees. This individual will play a key role in delivering outstanding customer service while ensuring the smooth and efficient operation of the front-of-house and facilities. Key Responsibilities Customer Service Excellence Greeting and assisting all guests, clients, and team members with a warm and professional approach. Creating a consistently welcoming atmosphere in the reception area. Responding promptly to enquiries made in person, by phone, or via email. Anticipating and addressing the needs of visitors and clients proactively. Handling customer concerns or complaints with efficiency and diplomacy, escalating when required.Facility Management Support Ensuring the front-of-house area remains clean, presentable, and fully functional. Keeping signage, directories, and information displays accurate and up-to-date. Coordinating scheduled maintenance and support services with relevant departments. Enforcing safety and security protocols, including managing visitor sign-in procedures.Administrative Support Managing incoming and outgoing correspondence, deliveries, and packages. Maintaining precise records, including visitor logs and incident reports. Supporting the scheduling and coordination of meeting rooms and refreshments for visitors and staff. Team Collaboration Working closely with the facilities team to ensure seamless daily operations. Assisting with company events and ad-hoc projects as needed. Communicating effectively with all departments to ensure high-quality service delivery. Health & Safety Following all company health and safety procedures to promote a secure working environment. Reporting maintenance issues or potential hazards in a timely manner. Skills and Qualifications Demonstrated commitment to delivering exceptional customer service. Excellent verbal and written communication skills. Strong organisational abilities with a proactive and detail-oriented mindset. Confident problem-solver with a calm and professional demeanour. Polished and professional appearance, reflecting company values. Proficient in using common office tools, equipment, and software. Previous front-of-house or client-facing experience, preferably within a corporate or facilities management setting. In return A competitive salary and benefits package. Ongoing professional development and career growth opportunities. A collaborative and dynamic working environment. A supportive team culture focused on service excellence. How to Apply Interested candidates should submit a CV and cover letter detailing their customer service experience and suitability for the role. The company looks forward to welcoming a new member to the team