Network Operations Specialist (Previous Relevant Experience is Required), Basildon
Client: Telent
Location: Basildon, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 5
Posted: 12.05.2025
Expiry Date: 26.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts committed to making an impact. Be part of a high-performing team handling complex, critical work that keeps the nation's infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician will support the NOC engineering team administratively, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.
Responsibilities:
1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management, liaising with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power-related network issues.
Who You Are:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills and ability to liaise at all levels.
* Proficiency in Microsoft Office.
What We Offer:
A diverse career with opportunities for growth, learning, and impact across sectors, roles, and technologies. We foster an inclusive culture that values diversity and encourages authentic self-expression.
Additional Benefits:
* 34 days holiday (including public holidays) with buy/sell options, or 26 days with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, dining, and shopping through Telent Rewards.
Learn More:
Watch our Telent Video to learn more about us!
We are committed to diversity and inclusion, ensuring everyone feels valued and empowered to reach their full potential. Our teams reflect the diverse communities we serve.
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