Overview
An exciting opportunity has arisen within the Digital team at South Central Ambulance Service NHS Foundation Trust for an experienced ICT Infrastructure Technician to support the implementation of a new Computer-Aided Dispatch (CAD) system. We are seeking a technically skilled, motivated and adaptable individual with strong infrastructure experience and excellent problem-solving, communication and organisational skills. This role will focus on supporting the deployment of critical infrastructure across multiple sites, working closely with a selected supplier and internal teams. The post holder will play a key role in the Trust's digital transformation journey, contributing to the successful delivery of the Fit for the Future Programme, which aims to modernise and future-proof our digital capabilities while ensuring the CAD system is resilient, secure, and aligned with operational and clinical priorities.
The ICT Infrastructure Technician will be responsible for installing, configuring and maintaining infrastructure components, including servers, switches, and virtual environments, across two data centres and three operational contact centres. They will ensure the performance, security, scalability and resilience of the CAD infrastructure, while also supporting disaster recovery planning, data protection measures and system testing. The post holder will act as a 3rd line technical expert throughout the project, providing hands-on support for incident resolution, infrastructure monitoring and ensuring compliance with NHS Digital standards. They will maintain accurate technical documentation, support asset management processes and work closely with the CAD Infrastructure & Integration Architect and wider IT teams to implement solutions with minimal disruption to business-as-usual services.
Please see the Job Description and Person Specification attached for full details of the role. Successful applicants will have the choice to work from either our Otterbourne, Milton Keynes or Bicester site.
Responsibilities
* As ICT Infrastructure Technician, provide expert support for the installation and configuration of servers, storage, network, and virtual infrastructure in line with CAD specifications.
* Support testing and validation activities including SAT, UAT, and disaster recovery procedures, while managing incidents, monitoring system performance and maintaining accurate records.
* Undertake asset management, ensure compliance with NHS standards, contribute to technical documentation, and collaborate with internal and external teams to ensure successful implementation.
* Utilise technologies including VMware, Hyper-V, RAID and failover/fallback systems.
Qualifications and Experience
* A degree in Computer Science, Information Technology, or equivalent professional experience; formal training or experience in networks, hosting environments and virtualised platforms.
* Advantageous qualifications: ITIL Foundation or higher, Microsoft or VMware certifications and vendor certifications such as CompTIA Network+.
* Experience in ICT infrastructure support in large or healthcare organisations, with expertise in physical and virtual servers, Windows Server, VMware ESXi, and virtual host platforms.
* Experience in service desk operations, server optimisation, disaster recovery and stakeholder engagement.
* Advantageous experience includes working with NHS systems or mission-critical platforms such as CAD.
* Strong analytical and diagnostic skills, excellent communication and a customer-focused approach; proficiency with ITSM tools, effective time management and a commitment to continuous learning.
* Advantageous skills include supporting infrastructure test plans, mentoring junior staff, and delivering technical training or knowledge transfer sessions.
Benefits and Additional Information
* Holiday entitlement of 27 days, rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part-time).
* Automatic enrolment into the NHS Pension Scheme.
* Access to continual professional development within SCAS and the wider NHS.
* Occupational Health support and access to Employee Assistance Programme and Health and Wellbeing Team.
* NHS Discounts in over 200 stores and related benefits.
* Opportunity to join staff networking groups.
Corporate Induction: We will book your Corporate Induction to support a positive onboarding experience. All new starters attend an induction in person at our educational centres (Newbury, Bicester or Whiteley). More details are provided after start date confirmation.
Equal Opportunity
We actively welcome applications from candidates with disabilities and from BAME, LGBTQ+ and Armed Forces communities. Applicants who meet the minimum shortlisting criteria will be invited for interview. Requests for reasonable adjustments will not affect your application. Details of NHS benefits are at scasjobs.co.uk/benefits.
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