Description
Our local government clients in Southwark, London, are seeking a MASH Information Officer to start imediately. To ensure that all contacts and referrals to Children's Social Care and the Multi-Agency Safeguarding Hub (MASH) are processed within agreed timescales and that they form an accurate record of requests for information and/or services. 2 days in the office, 3 days remote.
Responsibilities
Responsible for good data quality, complying with statutory guidance (Data Protection, Child In Need Census and Safeguarding procedures) and producing information that is accurate, reliable, timely, valid and relevant. Be the first point of contact in the Department for members of the public and partner agencies, providing consultation, advice, support, signposting, and feedback through a range of communication methods (e.g., face-to-face, email, letters, telephone, etc.). To maintain confidentiality on all information relating to service users and staff (past and present), ensuring compliance with the Data Protection Act, London Safeguarding procedures and any other relevant legislation.
Qualifications – Essential
GCSE Grade (or equivalent) in English Language and Mathematics.
Relevant NVQ Level qualification and MASH Administrative experience
Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.
Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: An appreciation and Understanding of current issues in social work practice and services in place to safeguard children and young people.
Experience in managing referrals within Children's Services.
Experience of working with multiple agencies to facilitate holistic support.
Direct experience of working with service users.
Advanced Competency in IT.
Ability to cope with high demand and throughput, and work to time scales and be proactive in caseload management.
Comply with and promote the Equal Opportunities policy
Compliance Requirements
3 Years References
Enhanced DBS
Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace