We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers.
You will be loading the complaint onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.
You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working three days in office and two days from home each week once you have passed their training program.
What youll be doing as a Complaints Investigator:
* Taking ownership of a pipeline of complaint cases from start to resolution.
* Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
* Collecting and reviewing information from customers, dealers, motor manufacturers and repair garages.
* Checking if the client is liable for the issues and deciding on a support plan for the customer.
* Taking responsibility for queries/issues through to resolution.
* Deciding fair outcomes for both customers and the business.
* Writing templated outcome letters to the customer.
* Managing expectations of all internal and external customers.
Were looking for a Complaints Investigator wit...