Desktop Support Engineer (MSP)
Location: Birmingham (Central)
Office Based 5 days a week
Salary: £32,000 - £37,000
Contract: Full-time, Permanent
An established and growing Managed Service Provider is looking for a Level 2 Desktop Support Engineer to join their technical team, supporting a broad client base across cloud, infrastructure, and end-user environments.
This is a hands-on, generalist role suited to someone who enjoys working across a variety of technologies and environments, with a strong focus on Microsoft 365, infrastructure support, and customer-facing service delivery.
Key responsibilities:
* Supporting and administering Microsoft 365 environments, including Intune, Entra ID, MFA, and security policies.
* Managing endpoint devices and assisting with device compliance and security (Defender)
* Supporting backup and recovery processes using tools such as Veeam
* Troubleshooting and maintaining virtual environments (Hyper-V and/or VMware)
* Supporting Remote Desktop Services and/or Azure Virtual Desktop environments.
* Managing and resolving networking issues (DNS, DHCP, TCP/IP, VPNs, VLANs)
* Handling a high volume of incidents and service requests within an ITSM tool, prioritising effectively.
* Performing patching, updates, and general infrastructure maintenance
* Supporting and maintaining Active Directory environments
* Creating and maintaining technical documentation
* Escalating more complex infrastructure or project work to senior engineers where required.
What we’re looking for:
* Experience in a Level 2 support role, ideally within an MSP environment
* Strong Microsoft 365 administration experience (Intune, Entra ID, Exchange Online)
* Solid troubleshooting skills across Windows environments and infrastructure
* Good understanding of networking fundamentals (DNS, DHCP, VPNs, VLANs)
* Experience with virtualisation platforms (Hyper-V or VMware)
* Familiarity with backup and recovery solutions (e.g. Veeam)
* Experience working with ticketing systems and managing competing priorities
* Strong communication skills with both technical and non-technical users
Nice to have:
* Exposure to Azure services
* Experience with Virtual Desktop
* Basic understanding of high availability and disaster recovery concepts
* Scripting or automation (PowerShell)
* Previous MSP experience
This is a great opportunity to join a fast-paced MSP environment where you’ll gain exposure to a wide range of technologies, clients, and projects, with clear progression into 3rd line or infrastructure roles over time.
If this looks like the right fit for you, please apply and I’ll be in touch as soon as possible.