Export Team Leader - Perth & Kinross I'm working with a well-established, international organisation that's looking to appoint an Export Team Leader to support their customer and export operations function. This role would suit someone who likes staying close to the day-to-day detail while also taking on leadership responsibilities and driving continuous improvement across processes, customer experience, and compliance. You'll play a central role in the business, collaborating with customers, internal departments, and global stakeholders to ensure operations run efficiently and effectively. KEY RESPONSIBILITIES Customer Service Operations * Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders. * Oversee the customer complaint management process, including delegation, follow-up, and corrective actions. * Provide functional cover for customer service and export activities as required. Logistics & Export * Support the appointment and management of freight forwarders and logistics partners. * Arrange export certification, documentation, and commissions. * Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance. Pricing Support * Support pricing enquiries within defined parameters and escalate where required. * Maintain accurate pricing records within the ERP system. Global Customer & Account Support * Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms. * Provide operational support to locally managed global customer accounts. Team Leadership * Lead, motivate, and develop the customer service and export team. * Support recruitment, onboarding, training, and ongoing development of team members. * Conduct performance reviews and support individual development plans. * Promote a collaborative team environment with shared accountability and continuous improvement. * Act as a visible and trusted point of contact for both internal teams and customers. Cross-Functional Communication * Maintain effective communication with global and regional managers, sales teams, and agents. * Ensure strong two-way communication between customer service and other internal departments. Quality, Compliance & Company Values * Support and maintain relevant ISO procedures and internal processes. * Act as the primary point of contact for trade compliance matters, including export controls and customs procedures. * Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments. * Actively promote the company's Safety-First culture, core values, and code of conduct. REQUIRED QUALIFICATIONS * University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), Or equivalent professional experience. EXPERIENCE & SKILLS * 2-5 years' experience in an export, logistics, or trade compliance environment. * Proven experience in a team leader or senior coordinator role. * Strong knowledge of customs, export controls, and international trade compliance. * Excellent written and verbal communication skills. * Strong commercial awareness and problem-solving ability. * Continuous improvement mindset. * Proficient in Microsoft Office and ERP systems. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.