ServiceNow CSM Product Owner
We are seeking an experienced Product Owner with expertise in ServiceNow Customer Service Management (CSM) and Information Technology Service Management (ITSM) to support large‑scale transformation projects. In this role, you’ll act as a key link between internal stakeholders and development teams, collaborating closely with other Product Owners to deliver high‑quality solutions.
In this Role You’ll
* Collaborate with internal stakeholders to gather and clarify requirements, maintaining a prioritised backlog with external vendors and other Product Owners.
* Support backlog delivery by fostering team collaboration and ensuring alignment with project goals.
* Review demands against platform features, recommending best practices or alternative solutions when changes are needed.
* Provide guidance on process improvements and platform capabilities, sharing updates across teams.
* Facilitate workshops and user acceptance testing (UAT), ensuring key topics and scenarios are addressed effectively.
About the Ideal Candidate
* Proven experience facilitating workshops, preparing demos, and tailoring communication for diverse audiences.
* Strong communication and interpersonal skills, with an inclusive and collaborative mindset.
* Ability to simplify complex concepts and work effectively in distributed, multicultural teams.
* Demonstrated capability to work independently and guide teams through collaboration.
* Comfortable working in Agile environments and managing evolving priorities.
Specific Skills and Experience
* Extensive experience in Product Owner or similar roles on the ServiceNow platform.
* Expertise in CSM (Case Management, CSM Portal, Service Level Agreements, data structures) and ITSM (incident and request management).
* Familiarity with ITIL and beneficial knowledge of the Common Service Data Model (CSDM).
* Experience integrating ServiceNow with third‑party applications and contributing to large transformation projects.
* Practical experience with Agile or SAFe frameworks and backlog management.
What We Can Offer
* 🎯 A critical mission and purpose – At Amadeus, you’ll power the future of travel with meaningful impact.
* 🌍 A truly global DNA – Work in an environment that values diversity and collaboration across cultures.
* 🎓 Great opportunities to learn – Continuous learning through on‑the‑job experiences and formal programs.
* 🤝 A caring environment – We foster a culture that supports professional growth and personal well‑being.
* 💰 A complete rewards offer – Attractive compensation packages, including salary, bonus and health benefits.
* 🌟 A flexible working model – Work in ways that help you thrive.
* 🌈 A diverse, equitable and inclusive community – We are committed to creating a culture of belonging.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and being a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
#J-18808-Ljbffr