Tenancy Management Advisor
Rochester
Up to £30,000
Looking for a Tenancy Management Advisor to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Tenancy Management Advisor, you will be the first point of contact for anti-social behaviour and tenancy services, delivering a responsive and customer-focused service. You will triage and manage cases, provide clear advice and guidance to customers, and ensure cases progress in line with agreed timescales, policies, and legal requirements.
Key Duties
Act as the first point of contact for ASB and tenancy enquiries, triaging and managing cases through to completion
Provide accurate advice and guidance to customers, promoting early intervention and resolution
Prepare and manage case plans, risk assessments and enforcement actions, ensuring accurate records and CRM updates
Process tenancy changes and investigate issues such as abandoned properties and illegal subletting
Work collaboratively with internal teams and external partners to ensure compliant, timely and customer-focused outcomes
Why Join?
One of the UKs leading housing providers, managing and owning around 120,000 homes nationwide. Were committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, a place where you can grow your career while making a real difference.
As a Tenancy Management Advisor were seeking someone who can bring:
Proven experience in managing ASB and tenancy cases within a housing or customer service environment
Strong communication, collaboration and interpersonal skills, with attention to detail
A proactive mindset and passion for delivering excellent customer service and safe communities
The ability to assess risk, manage casework effectively and work with a range of internal and external stakeholders
The Benefits of Joining
Excellent pension scheme
Generous holiday allowance
Life assurance
Award-winning flexible benefits platform
Support for learning and career development
Hybrid working options available
Diversity, Inclusion & Accessibility
Equality, diversity, and inclusion are at the heart of who we are. Were committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. Inclusivity isnt a one-off initiative its embedded in our culture and central to how we work every day.
As a Disability Confident Employer, were committed to providing reasonable adjustments throughout the recruitment process and beyond.
TPBN1_UKTJ