Job Description
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure equity across its network of companies.
Job Description
Position Summary:
The Technical Support Specialist manages communication between assigned technical groups and project management staff.
Essential Duties and Responsibilities:
* Technical Communication: Reviews emails from project management team and collaborates with lab staff to respond.
* Job Tracking: Reviews shipping status and due dates for incoming ICO jobs; works with ICO Project Management to address issues. Reviews daily production summaries for assigned departments and provides status updates. Assists management in identifying and addressing issues early. Records upcoming projects in department tracking spreadsheets.
* Other duties: Assists with additional tasks as assigned, demonstrates and promotes the company vision, maintains regular attendance and punctuality, attends laboratory meetings, participates in cross-training, and performs other duties as needed.
Role is M-F, 8am-5pm.
Qualifications
Basic Minimum Qualifications:
* Bachelor's degree in Chemistry, Biology, or a related field, or equivalent experience.
* Previous customer service experience.
* Proficiency with computers.
* Authorization to work in the United States without restrictions or sponsorship.
Ideal Candidates will have:
* Strong attention to detail.
* 1-3+ years of customer service experience.
* Proficiency with Microsoft Word, Outlook, Excel, etc.
* Professional communication skills.
Additional Information
Professional working proficiency in English is required, including reading, writing, and speaking skills.
Pay rate: $20-22/hour.
Note: The actual salary may vary based on experience, skill set, location, and internal benchmarks.
Benefits include medical, dental, vision, life insurance, 401(k) with match, paid holidays, and paid time off.
We support your development! Even if you don’t meet 100% of the requirements, we encourage you to apply.
We embrace diversity and are an Equal Opportunity Employer, prohibiting discrimination based on various factors including race, nationality, gender, and expression.
We are committed to sustainability, aiming for carbon neutrality by 2025 through emission reduction and offset initiatives.
Learn more at https://careers.eurofins.com/
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