Job Title: Senior Facilities and Security Manager (MAT Cover)
FIXED TERM CONTRACT 12 MONTH MATERNITY COVER - Needed ASAP
Location: Multi-site (Head Office and retail locations)
Department: Operations
Reports to: Director of Operations
Direct Reports:
* Facilities Manager
* Security Logistics Specialist
* Dotted Line: Office Manager and Executive Assistant
Purpose of the Position
The Senior Facilities and Security Manager is responsible for leading facilities operations, regulatory compliance (health & safety and fire safety), and security across all business locations, including retail sites and Head Office. The role also provides support on basic risk management and insurance-related matters.
This position focuses on safeguarding the organisation, its people, assets, and reputation by ensuring all locations are safe, compliant, and operating to a high standard. With support from a Facilities Manager, the role ensures consistent delivery of facilities excellence across all sites.
Working closely with cross-functional teams including Retail, Operations, HR, and Inventory, the role ensures a safe, secure, compliant, and resilient operating environment.
Key Responsibilities
Facilities Coordination & Operational Oversight
* Provide strategic oversight of facilities standards and operational readiness across all locations.
* Collaborate with the Facilities Manager to ensure sites are fully equipped and operationally effective.
* Oversee planned and reactive maintenance at a governance level, ensuring appropriate prioritisation and escalation.
* Act as the senior escalation point for facilities-related risks and operational issues.
* Monitor contractor and service provider performance, ensuring service level expectations are met.
* Partner with internal teams (e.g., IT, HR, Visual Merchandising, Projects) to integrate facilities requirements into operational changes and site updates.
Security
* Lead and continuously improve the organisation’s security strategy and governance framework.
* Oversee rota planning and performance of third-party security providers.
* Foster strong working relationships between operational teams and security partners.
* Deliver security awareness and training programmes across the business.
* Act as the escalation point for security incidents, supporting investigations and follow-up actions.
* Provide oversight for events, high-risk activities, and special projects as required.
Health & Safety
* Provide senior oversight of Health & Safety across all locations, ensuring consistency in policies and processes.
* Work with external consultants and internal stakeholders to maintain regulatory compliance.
* Oversee statutory safety roles such as fire wardens, first aiders, and emergency response teams.
* Lead crisis management in the event of serious incidents, ensuring effective communication and coordination.
Planning & Projects
* Support office relocations and space planning aligned with business needs.
* Collaborate with project teams on new site openings and developments, ensuring security, compliance, and risk considerations are met.
Insurance & Risk Management
(Supporting the Director of Operations as required)
* Assist with insurance documentation, renewals, and data collation.
* Support the preparation of operational information for audits and renewals.
* Coordinate with brokers and insurers on administrative matters, escalating strategic issues as appropriate.
* Track policy timelines and ensure documentation accuracy.
* Support incident reporting and related documentation.
* Escalate any emerging risks or compliance concerns to senior leadership.
Ideal Candidate
* Strong attention to detail with an appreciation for high operational standards
* Excellent communication and organisational skills
* Proactive and hands-on approach
* Ability to manage multiple priorities and work under pressure
* Strong team player with the ability to build effective working relationships
* High level of integrity and professionalism