Overview
We have an exciting opportunity for a proactive and highly motivated, customer focussed Sales and Service Advisor. The purpose of this role is to coordinate the customers journey from estimate through to completion. The role requires an enthusiastic individual, with a 'can do' attitude to manage multiple projects at any one time. Our Sales and Service Advisors are the glue that holds the process together, clearly communicating with both the customer and internal colleagues at every stage.
Responsibilities
* Taking ownership of the project ensuring information is logged and the appropriate information is communicated to the appropriate stakeholders including suppliers, manufacturing, sales, installation and most importantly, our customers.
* Placing orders with suppliers and managing suppliers to ensure that all parts are delivered on time to meet the delivery/install date.
* Placing orders for extra orders and remedials which also need to be manged to completion.
* Monitoring and managing all parts of the project frequently to identify any risks to the successful completion of the project.
* Liaising with all stakeholders including suppliers, manufacturing, the office function, installation managers and customers to rectify problems as they arise.
* Ensuring internal and external stakeholders are kept up to date with the status of the project.
* Managing changes to the project and ensuring that all stakeholders are aware at the earliest opportunity.
* Developing strong working relationships with internal and external customers.
* Championing change within the department to ensure we continuously improve the way we operate.
Skills
* Takes ownership and moves at pace to achieve set objectives
* Highly motivated with a positive 'can do' attitude
* Effective team player
* Excellent communication skills
* Excellent time and project management skills
* Keen attention to detail and adherence to deadlines
* Proven experience in a customer service administration role
Technical experience
* General computer skills
* Competent in the use of Microsoft Office
* Excellent communication skills
* Able to read and interpret kitchen plans
Working Hours: 40 hours per week
Monday to Friday, 08.30hrs hrs
Job Types: Full-time, Permanent
Pay: Up to £26,228.64 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Life insurance
* On-site parking
* Referral programme
Work Location: In person