The Oxford ADHD & Autism Centre is looking for a friendly, organised, and compassionate Office & Patient Administrator to join our team. This is a key role at the heart of our clinic, supporting patients and families throughout their journey with us and ensuring the smooth running of our day‑to‑day operations.
This role is ideal for someone who enjoys helping people, thrives in a busy environment, and takes pride in delivering excellent service.
You’ll provide administrative support across the centre, working closely with both the clinical and administrative teams. You’ll be a welcoming presence on reception, the first point of contact for patients and families, and a reliable source of support behind the scenes.
Typically, the role is based on‑site with the option of at least one day a week working from home, depending on business needs. Flexibility is important, as on‑site requirements may increase during periods of annual leave or when clinic cover is needed.
Key Responsibilities
* Managing the central office email inbox and responding promptly and professionally.
* Communicating with GPs and external contacts regarding shared patients.
* Providing excellent patient experience from first enquiry through to ongoing support.
* Welcoming patients and families at reception, keeping the area tidy and well presented, and ensuring toys are regularly cleaned.
* Handling incoming calls, messages, and enquiries efficiently.
* Taking payments, settling outstanding balances, and liaising with the accounts team.
* Booking follow‑up appointments and raising invoices.
* Registering new patients and keeping records accurate and up to date.
* Supporting the team with general administrative tasks such as scanning and uploading documents.
* Ensuring any complaints, incidents, or safeguarding concerns are reported promptly and appropriately.
* Assisting with prescription recording and secure posting or collection.
Requirements
Essential
* Strong customer service skills and a polite, professional manner.
* Confident using Outlook, Word, Excel, and general administrative systems.
* Excellent communication skills, both written and verbal.
* Patience, empathy, and the ability to support families sensitively.
* Good organisational skills, attention to detail, and the ability to prioritise.
* A collaborative approach and willingness to support the wider team.
Desirable
* Experience in a healthcare, clinical, or mental health setting.
* Ability to work independently and handle complex information.
* Resilience and composure in busy or challenging situations.
* Ability to travel between clinic sites in Garsington and Headington when required is desirable.
Remuneration And Benefits
* £28,000 annual salary
* 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
* A day off for your birthday.li>
* Healthcare Cash Plan
* Benefits Platform
* Life Assurance
* Discount Vouchers
* Flexible working opportunities to suit your personal needs
* Opportunities to take part in charitable events
* Access to a Wellbeing portal and Employee Assistance Programme (EAP)
Equal Opportunities Employer
At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
DBS Check Requirement
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
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