Service Coordinator
Milton Keynes
Temp to Perm Contract
Up to £30,000 per annum + Hybrid Working + Training + 33 Days Holiday + Pension
Excellent opportunity for an individual with scheduling and customer call management experience to join a stable business offering training and development, alongside long-term stability.
This company has offices in Europe, Asia, and America, but operates in almost every country. Due to consistent growth in all markets they operate in, the demand for their services is constantly increasing.
In this role you will work within a team of Helpdesk Administrators, liaising directly with customers and scheduling engineers and dealing with any issues. You'll be provided with full training on products and systems, and be provided on-going training and development going forward.
The ideal candidate will be a strong communicator, good customer service skills as well as previous experience scheduling/routing engineers/technicians. Candidates must be commutable to Milton Keynes.
The Role:
1. Working within the team of Helpdesk Admins, you will coordinate and support engineers and liaise directly with customers, working to SLA requirements
2. Temp to perm contract
3. hours per week (working times alter each week: week 1 (08:00-16:00) and week 2 (9:00-17:00)
4. Hybrid working available once passed probation
The Person:
5. Previous experience routing/scheduling engineers
6. Good Customer Service skills, time management
7. IT Literate