IT Support Engineer 2 nd Line Location: HYBRID 3 days a week in Evesham office, Worcestershire Are you an IT Support Engineer in need of a new challenge? Would you like to resolve complex technical issues, supporting infrastructure and cloud service and contribute to new IT projects? Our client is expanding its IT team as it modernises its Infrastructure / desktop environment. Its created this additional role thats circa 70% support and 30% projects as it expands IT Support into its European offices. Technically, its Microsoft Windows Server, Active Directory, Group Policy, Exchange Online, Microsoft 365, Azure, networking (DNS, DHCP, VPN, firewalls), endpoint management tools (e.g., Intune, SCCM) in and ITIL environment. Youll support and maintain the infrastructure environment of issues across servers, networks, cloud platforms (Microsoft 365, Azure), and end-user devices, address severe issues / outages while communicating progress to business leaders, deploy new software, and significantly improve documentation. Youll enjoy investigating, troubleshooting and resolving problems. You can help shape the IT landscape for our client too. There are many new projects you can contribute to such as the implementation of a new ITSM tool, support the move to ITIL where KPIs, SLAs, change management are being introduced, improvement of the service catalogue, system upgrades, migrations and deployments. ABOUT YOU: To be considered you need experience of 2 nd line or Senior IT Support Engineer with Windows Server, Active Directory, Group Policy, Exchange Online, Microsoft 365, and Azure. Delivering IT services / support to ITIL best practices with SLAs and KPIs Change management processes for infrastructure changes Investigating, troubleshooting and problem-solving technical challenges Excellent communication skills to liaise with colleagues across the company at all levels Location: HYDBRID working from EVESHAM office in Worcestershire 3 days office / 2 days from home. Salary: £35,000 - £40,000 pension bonus Genium is acting as an Employment Business with regards to this contract. Genium Selection, established in 2003 and REC member. Personal, tailored, and targeted, our approach to recruitment aligns talented IT professionals with business so both can thrive. Talk to us about your ambitions.