Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Hillsdie House, Sheffield as a Residence Services Assistant working 24 hours per week, 3 days per week between the hours of 9:00am to 6:00pm (2 weekdays and 1 weeekend day).
We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.
To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.
Exceptional customer service skills, always displaying a helpful and patient attitude
Experience using Microsoft Office software
Experience prioritising workload to meet competing deadlines without close supervision
Team player with a flexible approach
Previous customer service experience is desirable
Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
Access to a range of exclusive retail discounts to make your money go further.
Stay active and eco-friendly with our cycle-to-work scheme.
Make a difference in the community with 2 charity days per annum.
We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.