Family Support Worker
Salary: £28,000
Location: Birmingham (Residential Family Assessment Setting)
Shifts: 13 shifts over 4 weeks (6 nights / 7 days), incl. alternate weekends
About the Home Setting
This role is based in a beautiful 8-apartment residential family assessment service. Each family lives in their own fully self-contained apartment, creating a safe, homely and dignified environment. The service supports families referred by local authorities across Birmingham, Worcester, Hereford and Somerset.
Who You'll Be Supporting (Clients)
You will work directly with:
New parents needing guidance and support
Families with older children where additional parenting capacity support is required
Families experiencing challenges such as:
Substance misuse
Mental health difficulties
Domestic abuse
Low parenting confidence / first-time parenting supportFamilies stay for 16-week placements, during which you help them develop routines, confidence and long-term independence.
Role Overview
As a Family Support Worker, you will work within the residential home to:
Support parents with daily routines, feeding, hygiene, safety and bonding
Observe parenting practices and provide strengths-based guidance
Help families adjust, settle and feel safe in the home environment
Maintain safeguarding standards and escalate concerns appropriately
Build positive relationships while maintaining professional boundaries
Work collaboratively with social workers and multi-agency partners
Promote independence to prepare families to transition back into the communityRequirements
NVQ Level 3 (or willingness to complete it)
Strong transferable skills from care, education, housing, early years, community or support backgrounds
Empathy, resilience, calm approach and excellent communication skills
Ability to work long day shifts (8am-8:30pm) and waking nights (8pm-8:30am)
Availability for every other weekendBenefits
£28,000 salary
Private healthcare
25 days holiday + bank holidays
Birthday off
Employee Assistance Programme
Free parking
Electric charging points
Pool car available for supporting familiesInterview & Submission Process
Multiple CVs can be submitted via one email
Interviews arranged within 72 hours of CV submission
Face-to-face interview at the home with Q&A session