Performance Manager
Location: Remote (with national travel)
Head Office: Milton Keynes
Salary: Up to £45,000 per annum
Overview
Atlas Workplace Services is looking for an experienced Performance Manager to oversee, monitor and continuously improve contract performance for our client. This is a key cross‑functional role, driving a standardised approach to performance excellence across operational and administrative teams. Reporting into the Contract Manager, you will work closely with Account Management and Coordination functions to deliver high‑quality service outcomes, support continuous improvement, and ensure contractual, financial and client expectations are consistently met.
Key Responsibilities
* Produce, manage and analyse operational performance reports and dashboards across contracts and business functions.
* Monitor delivery against KPIs and SLAs, providing clear insight and actionable recommendations.
* Oversee PPM and PPM remedial performance reporting, ensuring statutory and non‑statutory maintenance targets are met.
* Oversee reactive works performance, ensuring works are managed end‑to‑end in line with agreed SLAs.
* Identify performance trends, carry out root cause analysis and implement preventative improvement measures.
* Work with operational and coordination managers where performance is below expected levels, supporting corrective action.
* Support mitigation of financial risk and contribute to fiscal performance analysis and forecasting.
* Ensure all PPM purchase orders are in place and aligned with contractual and planning requirements.
* Create weekly internal performance reports, ensuring focus on priority risk and improvement areas.
* Support monthly, quarterly and annual client reporting with robust analysis and clear narrative.
* Review actions arising from client meetings, ensuring completion and follow‑up.
* Act as a subject matter expert for reporting and data analysis, training and supporting other team members.
* Drive improvements to company processes to support evolving business needs (e.g. PTW, reporting, governance).
* Carry out site visits when required to build strong client relationships and stakeholder confidence.
* Act as a client point of contact for specific performance‑related tasks when required.
* Contribute positively to the FM team culture and comply with all Health & Safety requirements.
* Undertake any other reasonable duties as directed by your line manager.
About You
* Strong experience in FM contract performance, reporting or operational analysis.
* Confident analysing data, identifying trends and translating insight into practical actions.
* Solid understanding of PPM, reactive maintenance, KPIs and SLAs within a facilities management environment.
* Comfortable working cross‑functionally with operations, coordination and account teams.
* Excellent communication and stakeholder management skills.
* Willing and able to travel nationally as required.
Minimum Qualifications, Certifications and Training
* GSCE in English and Maths or Equivalent.
Essential Knowledge, Skills and Experience
* Strong data analysis skills that can be used to drive change and improvement.
* Ability to present and implement effective solutions to day‑to‑day, short and long‑term challenges.
* Previous experience working with CAFM systems in the FM industry.
* Strong interpersonal skills with key stakeholders at all organisational levels in verbal & written communications.
* Strong IT skills in Microsoft Office, particularly Excel and Visio, with the ability to create and manipulate reports.
* Previous experience presenting data and reports both to internal and external stakeholders (Desirable).
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