Customer Support Manager
Full Time, Monday to Friday
Based at Head Office, Wigan.
Ainscough Crane Hire, the UK's leader in lifting solutions, is seeking an experienced Manager to join our Customer Support team at our Head Office. With over 30 locations nationwide, we are committed to excellence in project delivery, safety, and customer satisfaction.
This role will be vital in the day to day running of the Customer Support Team, including all inbound Coordinators, Telemarketing, Internal sales and Admin functions. Overseeing and ensuring all inbound customer queries are resolved, offering solutions and delivering exceptional customer service; inbound queries, liaising with the depot network and sales teams, outbound work and account management.
Benefits for a Customer Support Manager
* Bi-Annual retention bonus
* Company Car / Car Allowance
* 24 days annual leave plus an additional day at 2 years service, 5 years service and 10 years service
* Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)
* Group life assurance 3 x basic salary
* Company Pension
* Access to the Ainscough Advantage (People Value) benefits platform
About Ainscough Crane Hire
At Ainscough, our "Always Making the Safe Choice" ethos drives everything we do. We excel in contract lifts, crane hire, and specialist p...