Freightserve recruitment are looking for a Life Science Customer Operations Agent for a well-established niche sector Freight Forwarder based in the West Drayton, Middlesex area. Experience: Preferable Knowledge of Air or Road Logistics; Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt Main Responsibilities: Domestic and International freight forwarder for the transport of time-Critical, temperature-sensitive biological & pharmaceutical shipments. * To prepare and present quotes for Air & Road consignments. * To provide Customer Service Excellence for both verbal and written communications. * Complete assigned tasks within agreed timeframes. * Complete bookings and sales according to both Customer & Company's timescales. * To ensure data & security integrity of both Customer & Company's information is always controlled. * Co-ordinate with other offices & Groups. * Co-ordinate transport with both UK & Overseas approved strategic service partners. * To provide guidance on appropriate paperwork for customs clearance. * Prepare & co-ordinate all forms of freight documentation including airwaybills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation, and any other supporting shipping documentation. * Prepare & complete Customs Control submissions for Imports & Exports. * To work with all types of cargo and all necessary associated tasks. * To use company vehicles on occasion to deliver and collect paperwork and or shipments. * To undertake any training courses required to understand and complete job tasks. * To co-ordinate Group project tasks as and when directed. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry