Area Coach (Glasgow) - Pizza Hut at Glenshire Group
Reports To: Head of Ops
Position Overview
Leading the restaurant management team and team members, you help direct the daily operations of an entire restaurant. Using business expertise and management skills, you keep both your team and your customers happy.
As we continue to spread the doughlightful goodness across the UK, we are on the lookout for Area Coaches (AC) who want a slice of the action and who are Ready to Rise. Our ACs play a key role in empowering and supporting our Pizza Hut delivery sites. They are able to lead, influence, and support a team of Restaurant General Managers within a designated area/region. They are inspiring, encouraging, and coaching those teams and giving them support to rise. This goal? To improve customer satisfaction, drive team development, and deliver operational effectiveness and overall profitability. Our ACs are passionate about People, Products, and Processes to deliver Performance. They help to deliver against all operational performance metrics (Customer Satisfaction, Sales, Profit, Training Certification, Food Safety, Health and Safety, and all PH Brand standards). The role supports 8-10 Delivery Huts across the region and reports directly to a Head of Operations.
Main Responsibilities
* Building the performance capability of all team members within designated area
* Developing and coaching RGMs to ensure they have solid business and operational skills, great standards knowledge and display strong leadership behaviours
* Partnering with the HRBP and peers to develop, coach, grow and sign off both Shift Managers and RGMs for the Estate
* Develop and embed a positive working culture in all Huts and across area, including focus on celebrating success
* Review and report people metrics, with focus on bench planning and developing talent pipeline in partnership with the Human Resources Business Partner and Head of People
* Ensure optimum staffing across area, through RGM capability in recruitment, selection and training, partnering with the HRBP for any high turnover / recruitment challenging huts
* Recruit high-performing RGMs in conjunction with HRBP
* Coach RGMs to create a naturally customer focused environment
* Complete unannounced visits in line with routines to deliver high impact coaching that will drive the right standards for our business
* Ensure Huts provide a consistently great customer experience, coaching team on managing complaints and increasing return visits
* Monitor and implement all YUM and Starboard programs to improve customer metrics
* Leverage smart Dispatch system and analyse customer data to gain insights into area opportunities, then use these insights and work with teams to develop long term solutions
Sales
* Display a growth mindset to maximise sales in area, coach RGMs to exceed sales targets through a strong sales culture
* Ensure rigorous execution of all brand marketing promotions
* Develop local marketing initiatives with local teams to enhance sales or drive awareness
* Ensure RGMs understand and are aware of local area; help them develop their ability to complete an annual SWOT analysis and business plan
* Maximise profitability of area by understanding and controlling costs (e.g. labour, food costs, semi variables); monitor metrics and provide reports
* Develop a strategy to drive Unit Contribution by reviewing sales, transactions and costs in line with business needs; hold team to account with monthly Business Reviews
* Develop portfolio management approach to area profitability, understand Hut needs and provide coaching on P&L when needed
* Coach RGMs to use trend analysis and analytics to forecast sales and labour
* Act with an owner mindset and spend smart where possible, making smart and sustainable decisions for the business area
* Build strong relationships with the wider Starboard business
* Effectively manage and implement systems and ensure they are embedded within huts
The Ideal Candidate
* A "people first" approach
* Coaching with authenticity, giving feedback and effective coaching
* Inspirational leadership skills that achieve results by leveraging a team’s strengths in a collaborative and engaging way
* A positive solution-orientated approach to all day-to-day business and people challenges
* Strong commercial skills and business acumen
* Degree level education preferable
* Proven analytical ability
* Excellent literacy, numeracy skills
* Strong organisational skills and ability to prioritise tasks
* Team player
* Strong communication skills
* Excellent planning and time management
* Full driving licence
Benefits
* Enhanced annual leave - as your service grows
* Refer a Friend or Family Scheme
* Birthday Recognition
* Special milestone gifts for length of service
* Financial support advice
* Counselling Support
* 50% in store Discount (Pizza Hut)
* 10% Store Discount (Greens)
* 30% Subway Discount
Ready to make a significant impact and contribute to our team's success? Don’t miss out—submit your application by October 31st!
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