Overview
As the centre manager for Mindplace, you will be accountable for leading and owning all Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You’ll drive and improve operational performance across all service lines and ensure the Mindplace Centre consistently delivers the highest standards of customer service and satisfaction.
Responsibilities
* Support the Regional Operations Manager with the opening of new Mindplace centres across the region
* Lead and manage commercial and business needs of the Centre, overseeing and maintaining client contacts and business relationships
* Drive operational efficiency through effective utilisation and efficient scheduling of resources
* Strive for profitable growth, drive innovation and keep the customer at the centre of everything we do
* Use insights from the Net Promoter System to continually drive improvements to the customer experience across the Centre
* Act as the operational lead with key corporate clients and support the Regional Onsites Manager with new business opportunities locally and service line developments
* Analyse failure demand, customer satisfaction results, complaints and immediate feedback; understand root causes and implement speedy remedial actions
* Maintain and develop a robust control environment to ensure all clinical staff adhere to professional and regulatory requirements (e.g., CQC, HCPS, BABCP, CQQ)
Qualifications
* Healthcare management experience – mental health experience desirable but not essential
* Strong operational experience
* Evidence of onsite corporate healthcare experience, leading large teams and effective people management
* Excellent interpersonal skills and ability to communicate with employees, colleagues, customers and corporate clients
* Experience working in a regulated environment
* Experience in the mental health, healthcare and/or wellbeing industry
* Track record of driving business performance and delivering business results
* Strong problem‑solving and project management skills
* IT proficiency, including Microsoft Office systems
Benefits
* 25 days holiday per year, increasing with length of service, with option to buy or sell additional holiday
* Health insurance (Bupa) as a benefit in kind
* Enhanced pension and life insurance
* Option to join dental insurance scheme at a discounted rate
* Access to our Digital GP platform on your mobile
* Access to family mental health line
* Financial wellbeing channels
* Flexible working and a range of family‑friendly benefits
We especially encourage applications from people with diverse backgrounds and experiences, including a Level2 Disability Confident Employer commitment to offer interviews, assessments and reasonable adjustments to disabled applicants.
All employees have a duty to ensure safeguarding of children, young people and adults at risk is prioritised and acted on appropriately.
Time Type: Full time
Job Area: Clinical Services
Locations: Mindplace Chertsey
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