The Montefiore Hospital are looking for a driven and motivated individual to provide an efficient administrative service within the Inpatient Bookings Department, working within established policies and processes. To ensure an exemplary level of customer service is upheld in the provision of service to patients, consultants, and the hospital team. This role will suit someone who would like a challenging and busy role with plenty of variety. Duties and responsibilities will include Managing the reservation process, to ensure inpatient appointments and utilisation are maximised. Inputting and re-scheduling inpatient appointments on the computer system, ensuring that the data retained on the system is accurate, complete and timely. Preparing and distributing patient administration documentation and correspondence. Support and compliance of standardised department process and procedures. Maintain and update patient records on SAP (the hospital computer system). Liaising with medical secretaries, and consultants on a daily basis providing information where requested and making appointments. Building clinics on our booking system for consultants/GP’s and various departments around the hospital. Mailbox cover – monitor our mailbox daily for enquires such as ad-hoc clinic build, secretary queries, consultant queries, add bookings/make appointment amendments etc. Receive bookings and liaise with internal departments via the telephone/email. Collect credit card details both over the telephone. Handle routine enquires. Developing and maintaining relationships with both private and NHS medical secretaries, GPs, Consultants, patients and patients families and all departments within the hospital, responding to enquiries appropriately. Ensuring the confidentiality regarding information and disclosures of information relating to patients and users of the hospital in accordance with the Data Protection Act 1984. Promoting the effective lines of communication throughout the working environment. To provide administration cover as required across the hospital including but not limited to reception, bookings, wards, medical records, business administration and outpatient administration in line with the ever changing business need Who were looking for Track record of successful delivery in a similar role Working knowledge of SAP or a similar patient booking system Experience of working independently and on own initiative Working to deadlines Team working Computer skills Working Hours: Monday - Friday 08:30 to 16:30 or 09:00 - 17:00 Contract Type: Permanent Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance We commit to our employee’s well-being through work life balance, on-going development, support, and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: To streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. About Us At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development. We have achieved our market leading position because of our Purpose, which is to make a positive difference to peoples lives through outstanding personalised care. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards. About the Team At The Montefiore Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.