You will work closely with, and in support of, the Advice Quality Manager (AQM) and Head of Services (HoS) to ensure the efficient and effective day-to-day running of the Advice Team by supervising staff and volunteers in:
* Providing consistently high-quality advice to clients
* Supporting research and campaigns work
* Line management of a group of volunteers and/or paid staff depending on organisational need
Monitor and, where necessary, improve the operational processes to reflect developing situations and maintain service delivery standards.
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