Job summary
This role is part of the IT Operations, who are responsible for:
1. Maintaining our IT services and ensuring they remain operational, performant, supported, fit-for-purpose and meeting the needs of our end users
2. As IT subject matter experts, contributing to the design and development of new products and services
3. Improving user experience in our systems and processes
4. Proactively maintaining our IT service portfolio and reducing technical debt
There are a number of different teams within IT Operations, aligned to specific user needs / services. Each IT service team will have a number of different services that form the service offering to end users.
Main duties of the job
The DevOps Engineering Manager leads a team of development operations engineers that support the development and operation of software through tools, environments and practices.
Some of the core services that you will lead on with your team is as follows (but not limited to, as business requirements evolve / change):
5. Electronic Medical Record (EMR)
6. Trust Integration Engine (TIE) - connecting clinical systems, messaging and data
7. Data Warehouse
8. Internal developed applications
You will have experience leading teams that develop and run services, with experience in with web, development, database and integration technologies (example: APIs). You will have an understanding for service management environments, covering incident, problem, change and release management activities.
You will ensure that:
9. development operations remain responsive to customer needs
10. adequate reporting and service standards are met for your specific services
11. all release management activities are communicated and managed, with appropriate governance
12. a programme of continual service improvement is put in place across the wider development operations function
You will put people at the heart of everything you do - with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust.
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
13. Salary including High-Cost Area Supplement
14. Opportunity to join the NHS Pension Scheme
15. Free 24/7 independent counselling service
16. Learning and development opportunities
17. Easy and quick transport links
18. A range of attractive benefits and discounts
19. Access to Blue Light Card and other NHS Discount Schemes
20. Free Pilates classes
21. Full support and training to develop your skills
22. Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
Leadership
23. Provide leadership and direction to the service, including the wider directorate and business teams
24. Mentor, coach and line manage the Development Operations service (including managed services) - developing their skills and capabilities to meet the needs of the organisation and healthcare partners, as well as building on existing recruiting capabilities to address new needs or skill gaps
Availability and capacity management
25. Create and be responsible for Development Operations policy and strategy for service and capacity management, and the implementation of required changes
26. Responsibility for ensuring the Development Operations standards and procedures are met across multiple service teams and managed service providers, identifying capacity issues, interdependencies, stipulating the required changes and instigating these.
Development process optimisation
27. Set the strategy and manage resource allocation for development programmes
28. Work with client functions to establish business requirements and identify, propose, initiate and lead these programmes
Financial management
29. Understand how to balance cost versus value
30. Consider the impact of user needs
31. Budget authority and report on the financial delivery of your services (pay and non-pay)
32. Monitor cost and budget for your services (pay and non-pay) and know how and when to escalate issues
Information Security
33. Demonstrate in-depth knowledge of information security
34. Design, quality review and quality assure solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature
Modern standards approach
35. Demonstrate a strong understanding of the most appropriate modern standards and practices, and how they are applied
36. Coach and guide others in these standards
Programming and build
37. Collaborate with others when necessary to review specifications
38. Use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools
Prototyping
39. Use a variety of prototyping methods
40. Share best practice and coach others
41. Look at strategic service design end to end
Relationship management
42. Influence stakeholders and manage relationships effectively
43. Build long-term strategic relationships
44. Facilitate and deliver business outcomes.
Service focus
45. See the bigger picture and investigate how to get the best out of the underlying services to support the organisations strategic objectives and business priorities
Service reporting
46. You can use your data analytics skills to enhance business performance
Service support
47. You can identify, locate and fix faults
Strategic thinking
48. Define strategies and policies across the IT Operations teams and provide guidance to others on working in the strategic context
49. Evaluate current strategies to ensure business requirements are being met and exceeded where possible
50. Create, develop and maintain operating procedures and policies for Development Operations, and contribute to the development of enterprise-wide policies and operating procedures (where they span multiple teams)
51. Ensure alignment of operating procedures and policies in-line with national, sector (ICS) and industry best practice where it makes sense to do so
Systems design
52. Design systems characterised by medium-high levels of risk, impact, and business or technical complexity
53. Select appropriate design standards, methods and tools, and ensure they are applied effectively
54. Review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology
Systems integration
55. Define the integration build
56. Co-ordinate build activities across systems
57. Understand how to undertake and support integration testing activities
User focus
58. Collaborate with user researchers and can represent users internally
59. Explain the difference between user needs and the desires of the user
60. Champion user research to focus on all users
61. Prioritise and define approaches to understand the user story, guiding others in doing so
62. Offer recommendations on the best tools and methods to use
Community of Practice
63. Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.
Other Duties:
64. Participate in the on-call service
65. Deputise for the IT Senior Management Team as required
66. Occasional work may be required outside of core business hours to support major projects / programmes
67. All other reasonable requests
Person Specification
Education / Qualifications
Essential
68. Masters degree, or equivalent experience
69. Relevant development qualification, or equivalent experience
70. Relevant management / leadership qualification or equivalent experience to masters level
71. Relevant development qualification or equivalent experience
72. Service management qualification or equivalent experience (example: ITIL)
Desirable
73. Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
Experience
Essential
74. Experience of leading multiple user/customer-centric teams and delivering on continuous service improvement initiatives
75. Experience of running complex development operations services, leading the design, deployment and running of mission-critical services
76. Experience with designing and developing technologies of medium to high complexity - across multiple domains - web, client & server side, integration and database
77. Experience of measuring service performance to agreed SLAs/OLAs and creating reports for stakeholders - with supporting context / narrative
78. Experience of solving complex problems for users through the use of technology - all with a focus on user needs
79. Experience of supporting the transition of products from Delivery into Live Service
80. Supervision and direct line management of multiple teams - including (but not limited to) - recruitment, capability and performance, training, leadership, motivation, sickness absence
81. Management of financial budgets for a team (pay, on-call, consumables)
Desirable
82. Experience of management products / services in healthcare (NHS)
Skills and Knowledge
Essential
83. Deal with complex business problems and translate into DevOps processes
84. Design and improve of development operations processes
85. Identify training needs and develop a professional development framework with your service portfolio
86. Prioritisation of work - within the team and across the wider directorate
87. Meet set targets or metrics for service
88. Autonomous working and can delegate appropriately
89. Good communication skills - tailoring your message for your audience, providing and receiving highly complex, sensitive and/or contentious information, able to communicate complex technical information in a simple way to stakeholders
90. Strong technical knowledge and ability to keep ahead of digital and technology initiatives
91. Design and develop our Development, Service Management, Quality Assurance Testing, and Delivery Management tooling
92. Systematic and methodical approach to problem solving
Personal Qualities
Essential
93. Relentless focus on user needs and experience
94. Problem-solving mindset - focusing on improving outcomes
95. Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
96. Able to work well within a busy environment