Join to apply for the IT Support Technician (2nd Line) role at The Ned & Ned's Club
Join to apply for the IT Support Technician (2nd Line) role at The Ned & Ned's Club
Our IT team is the backbone of our operations, ensuring seamless technology experiences for both guests and staff. From maintaining critical infrastructure to supporting day-to-day tech needs, we keep The Ned connected, secure, and running smoothly.
Do you want to join one of the best places to work in hospitality?
What’s the role?
IT Support Technician (2nd Line)
About the Ned:
The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.
Reporting into the IT Manager you will:
* Provide 2nd line support for hardware, software, and network issues across the hotel
* Assist guests, members, and staff with IT-related queries and ensure excellent service
* Monitor and maintain IT infrastructure, including user access and system security
* Support the rollout of new technologies and ensure compliance with The Ned’s IT standards
* Maintain accurate documentation, backups, and inventory of IT assets
* Provide out-of-hours support when required and take ownership of IT tasks in the absence of the Head of IT
What The Ned can give you:
* Salary of up to £34,000 per year dependant on experience
* Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
* Exciting learning and development programmes to help progress your career
* Exclusive rates at The Ned for staying and eating for you, your family and friends
* Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
* Your birthday off after a year of service and more holiday after five years
* Paid volunteer day
* Refer a friend scheme
* Regular social events, including an annual pool party
* Employee assistance programme – 24/7 advice and support
* Reward and recognition initiatives
What you can bring to the role:
* 2–5 years of IT support experience in a fast-paced environment, ideally in hospitality
* Experience with some of the systems we use, including: Windows Server 2019 / Windows 10/11, Active Directory, Microsoft Office suite / 365, Okta SSO
* Familiarity with hotel systems such as Opera PMS, Micros/Symphony, or IPTV is a plus
* Excellent communication and customer service skills with a proactive, problem-solving mindset
* A commitment to maintaining high standards of security, documentation, and IT best practices
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must have the right to work in the UK to be considered for this role.
Apply today and join us as IT Support Technician
#lovethened
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Hospitality
Referrals increase your chances of interviewing at The Ned & Ned's Club by 2x
Sign in to set job alerts for “Information Technology Support Technician” roles.
City Of London, England, United Kingdom 6 days ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
Greater London, England, United Kingdom 1 week ago
Potters Bar, England, United Kingdom 6 days ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 day ago
Uxbridge, England, United Kingdom 2 weeks ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 months ago
London Area, United Kingdom £40,000.00-£45,000.00 4 hours ago
London, England, United Kingdom 1 week ago
Principal IT Support Specialist (Remote or Office Based)
Greater London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
IT Support Technician (1st/2nd Line) - London
London, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr